Mandarin Oriental Guangzhou

WiFi is bad

The hotel is nicely designed and clean, staff is very friendly and helpful, and it’s location is great.

Amazing experience. Great location next to the TaiKoo Hui mall, very clean rooms and great service at the Loft Bar.

My stay was great, but it took 10 mins for me to get in touch with room service. Wasn’t feeling well and the hotel staff was able to get my medicine within 15 mins so that was a huge plus. Food (room service) can be improved.

The staff at the club lounge was really friendly, nice and helpful. The food in the club lounge was really excellent too. My friend and I had a wonderful stay in the Mandarin Oriental hotel. We’ll definitely come back!

Great experience beautiful and vey good hotel!!!

The house keepers are not reliable. Should be very careful in this hotel they are able to do everything.

Great location. Next to a high end mall with a nice supermarket and food court on the lower levels.

This hotel is unreal! We have tried several in Guangzhou and really enjoyed a few but this hotel is just spectacular. The club staff Catherine and Grace were absolutely amazing. The amenities near the hotel are top notch and include a high end mall with fantastic food options. Although the hotels restaurants are just spectacular. We can’t say enough good things about our stay and will absolutely be continuing to return to this hotel when in Guangzhou or other areas we travel!

Great location. But did not expect such a disappointing experience from Mandarin, in terms of both the room itself and the service. The lighting in the room is poorly designed. A small but bright blue light that emits from the charging station shines directly onto the bed. There are also no night lights to guide walkthrough to bathroom in the middle of the night (almost tripped). The lighting control panel only has a Master on/off, which must turn on all lights at once! After picking up my room phone messages, the phone continues to flash red (message alert) the whole night with no way to turn it off. The red light reflects onto the ceiling, which deflects directly onto the bed. Totally affected my sleep and my next day. Spent 15 minutes explaining these issues to the man at the front desk, only for him to ask me to repeat same to his supervisor. That took another 15+ minutes, after which she then wanted me to speak to her senior! By then, I was too exhausted and fed up. Didn't feel good from the hotel. Slept poorly. The staff's apathy was insult to injury. Sad experience.