Verificado
2/10 Mediocre
5 de jul de 2026
I paid in full the price for my hotel when I came in front of the door to unlock it. I receive a link saying pay €68 for the cleaning service and we will let you in. I had terrible connection I was flying for the past 12 hours. I’m in the heat with my luggage trying to open this link on my phone. I wasn’t able I have a wedding to attend later that evening I needed to get ready. I decided to leave because the communication with them was horrible and they would not open the door. I booked another hotel somewhere else even though I have paid in full I decided not to go back because of the lack of disrespect they have for their guest. They could’ve charged me the $60 before getting there not everybody’s able to connect their phone to a special link and pay the fee in front of the door of the room. Unacceptable.
Nancy
Nancy, viaje de 4 noches















