The beauty of the area this lodge sits on overcomes all the things it lacks. I would stay there again JUST based on the location alone. The rooms are clean and comfortable but need updating. There is NO food except for a food truck with limited hours. Closest restaurant is 30 miles away. Lodge store is well stocked with snacks and microwave food. Each room has a microwave and fridge. The area around the Lodge is very run down and several buildings are in disrepair.
The young staff is very friendly and the park rangers are very knowledgeable and helpful. There is one staff member that is exceedingly unpleasant. Her attitude with guests and employees is condescending and rude. I have never seen any employee at any park, State or National, treat people as she does. I hope she was just having a bad weekend while we were there but based on other reviews I read, I believe that's just her personality. I hope Aramark, who runs the park, looks at reviews and takes action but by the looks of how they are allowing this beautiful lodge deteriorate, I have no faith that they will deal with the issue appropriately. If you are a single woman, please know there are no chains or appropriate locks on the door and the room keys fit multiple doors. Despite all of the above, as I said from the beginning of this review, the location of this lodge makes it worth the stay. It is breath taking and very convenient for hiking the Chisos and viewing Big Bend.