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Hotel Fire & Ice

4.5 star property
Neuss ski-in/ski-out hotel with spa and ski storage

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Escape to Hotel Fire & Ice, a rural retreat where the great outdoors meets upscale comfort. Hit the slopes with ski-in/ski-out access or unwind at Salzburger Hochalm restaurant with local cuisine and kids' meals. Stay connected with in-room WiFi, enjoy activities like snowboarding and sledding, or treat yourself to a spa massage.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna
  • Steam room
  • Self parking

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is $126
$134 total
includes taxes & fees
Jun 1 - Jun 2

Why we love this property

Work meets relaxation
Business travelers thrive with 13 meeting rooms and a conference center. After work, the full-service spa, sauna, and steam room await.
Culinary excellence
Discover local cuisine at this hotel's restaurant or savor drinks at 2 bars. A buffet breakfast with vegetarian options features locally sourced ingredients.
Spa serenity
The full-service spa offers daily massage treatments for total rejuvenation. A sauna, steam room, and fitness space complete this wellness haven.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 1 Twin Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Twin Room, 1 Twin Bed

  • 24 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

Family Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Suite

8.8 out of 10
Excellent
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Baum Chalet, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
An der Skihalle 1, Neuss, NW, 41472

What's nearby

  • Jever Fun Skihalle - 1 min walk - 0.0 km
  • Classic Remise Duesseldorf - 21 min drive - 25.2 km
  • Merkur Spiel-Arena - 22 min drive - 27.8 km
  • Messe Düsseldorf - 22 min drive - 28.1 km
  • Cologne Cathedral - 42 min drive - 51.7 km

Getting around

  • Düsseldorf (MGL-Düsseldorf - Mönchengladbach) - 19 min drive
  • Düsseldorf Intl. Airport (DUS) - 31 min drive
  • Cologne - Bonn Airport (CGN) - 55 min drive
  • Kapellen-Wevelinghoven Station - 7 min drive
  • Büttgen Station - 8 min drive
  • Neuss Holzheim Station - 23 min walk

Restaurants

  • ‪Biergarten Alpenpark - ‬3 min walk
  • ‪McDonald's - ‬7 min drive
  • ‪Lareira Portuguesa - ‬8 min drive
  • ‪Star Tankstelle - ‬5 min drive
  • ‪Peking Garden - ‬7 min drive

About this property

Hotel Fire & Ice

  • Putting you within a 15-minute drive of Konigsallee, Hotel Fire & Ice has ski-in/ski-out access, allowing you more time for downhill skiing, snowboarding, and sledding. Guests can indulge in massages at the spa, and local cuisine is served at Salzburger Hochalm, which is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness center, and a sauna. Ski passes, storage, rentals, and lessons are also available.

At a glance

DONE

Hotel size

    • 101 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (EUR 6 per day)
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:30 AM–11:30 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area

Traveling with children

  • Children stay free (see details)
  • Mini golf
  • Children's menu
  • Children's games
  • Art supplies

What to do

  • Mini golf
  • Sledding
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 13 meeting rooms
  • Conference center (269 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Ski equipment rentals
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Fitness center
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Steam room
  • At least 80% of food locally-sourced
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Ski lifts nearby

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually furnished

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Salzburger Hochalm - This restaurant specializes in local cuisine and serves lunch and dinner. A children's menu is available.
Jausenstadl - Onsite buffet restaurant. Open daily.
Salzburger Alm Biergarten - Onsite restaurant. Open select days.
Pistenlounge - This lobby lounge serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Viva Bar - Onsite bar. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 24.50 for adults and EUR 12.25 for children

Children & extra beds

  • Rollaway beds are available for EUR 30.0 per night

Parking

  • Uncovered self parking costs EUR 6 per day
  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Cashless transactions are available.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Also known as

Fire Ice Neuss

Hotel Fire & Ice

Hotel Fire & Ice Neuss

Hotel Fire Ice Neuss

Hotel Fire Ice

Hotel Fire & Ice Hotel

Hotel Fire & Ice Neuss

Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Does Hotel Fire & Ice offer free cancellation for a full refund?

Yes, Hotel Fire & Ice does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Fire & Ice?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Fire & Ice?

Yes. Self parking costs EUR 6 per day. Parking spots may be limited. RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Hotel Fire & Ice?

You can check in starting at 4:00 PM. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Hotel Fire & Ice and nearby?

Have fun with onsite winter activities like downhill skiing, snowboarding, and sledding. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a sauna. Hotel Fire & Ice also has a steam room.

Are there restaurants at or near Hotel Fire & Ice?

Yes, Salzburger Hochalm offers local cuisine.

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Reviews

Hotel Fire & Ice Reviews

9.4

Exceptional

9.6

Cleanliness

7.6

Location

9.2

Staff & service

9.6

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Zachary, 1-night trip
Verified

10/10 Exceptional

I have been to this hotel many times, since it is the base for an event that happens annually. But I have never stayed at the hotel until this year, I managed to book early before it filled up this time. The rooms are luxurious and spacious, you can swing two cats at the same time no problem. The only negative is the location, if you are not driving the Uber or Taxi out will be costly, fortunately for me I was transported around by others at the event that had driven their cars to the event. The staff are excellent, the breakfast service especially is very organised. I never got a chance to use the sauna or pool this year, but have used it as a guest in the past - also high recommended.
Fasih, 2-night trip
Verified

10/10 Exceptional

This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.
Michael, 3-night trip
Verified

10/10 Exceptional

As always , great hotel great friendly staff and peaceful
Peter, 1-night trip
Verified

10/10 Exceptional

Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Peter, 1-night trip
Verified

8/10 Very good

Kahvaltı menüsü tazeydi, çeşit yeterliydi
SALİH CEMAL, 3-night trip
Verified

8/10 Very good

Wellnes top, Personal wirkte beim einchecken etwas unfreundlich auf mich
Olaf, 1-night trip
Verified

6/10 Good

Das Zimmer war Klasse. Meine Kritik gilt vor allem dem Silvesterprogramm und dem Frühstücksbuffet. Für die Erwachsenen wurde außer dem essen gar keine Unterhaltung geboten. Wir sind dann rüber zur Party aber da war der Altersdurchschitt für uns zu hoch (ich Schätze ihn auf 60-65). Um halb eins machte im Hotel die Bar zu. Für Silvester unserer Meinung nach viel zu früh. Das Frühstücksbuffet haben wir uns angesehen und dann an der Rezeption wieder abbestellt. Die Tische waren nicht gesäubert, viele noch nicht abgeräumt. Man sitzt sehr ungemütlich - wie in einer Mensa. Die meisten Töpfe mit Inhalt waren vergriffen. Wir waren 1 Stunde vor Buffetschluss vor Ort.
Jacqueline, 1-night trip
Verified

10/10 Exceptional

Großartiges Frühstück! Wirklich gutes Hotel an der Skihalle.
Laura, 1-night trip
Verified

8/10 Very good

Insgesamt ein zufriedenstellender Aufenthalt im Rahmen eines Seminars Zimmer sind geräumig und sehr sauber, Frühstück reichhaltig
Susan, 1-night trip
Verified

10/10 Exceptional

Alpine Auszeit am Niederrhein. TOP-Hotel im wunderschönen, hochalpinen Ambiente. Außergewöhnlich hübsche und beeindruckend saubere Zimmer. Hervorragendes Frühstück. Kurzum: 6 von 5 Sternen :) Danke für den unvergesslichen Aufenthalt!
Tim, 1-night trip
Verified

10/10 Exceptional

God oplevelse
Julie, 2-night trip
Verified

10/10 Exceptional

Sehr gutes und gepflegtes Hotel, mit einen exzellenten Frühstück. Sehr empfehlenswert, wir kommen wieder
Dennis, 1-night trip
Verified

8/10 Very good

Ansonsten gern wieder!

Kosten für das Fr.-St zu hoch!
Ruediger, 2-night trip
Verified

10/10 Exceptional

Sehr schönes Hotel
Karin, 1-night trip
Verified

10/10 Exceptional

Hat alles gepasst.
Karin, 1-night trip
Verified

8/10 Very good

Sehr gut

War sehr angetan. Und lecker essen
Arixya, 1-night trip
Verified

8/10 Very good

Baumchalet war wirklich schön. Sehr ruhig und schön eingerichtet und sehr sauber. Das Personal war überall sehr freundlich und hilfsbereit. Einzig das Buffet im Biergarten vom AlpinePark ist vom Angebot und Auswahl zu dem aufgerufenen Preis von 33,90€ p. Person schon fast unverschämt. Aber das Frühstück im Hotel ist sehr gut mit guter Auswahl. Alles in allem zu empfehlen.
Oliver, 1-night trip
Verified

10/10 Exceptional

Tolles Erlebnis!

Ein "spannendes" Erlebnis, die Schihalle nahe Düsseldorf! Es kommt teilweise richtiges Schi-Feeling auf - vor allem, wenn man als Zuseher in einer der "Hütten" weilt. Seminarbereich passt wunderbar - fein ist der Blick aus dem Pausenbereich auf die Piste. Die Zimmer sind sehr gemütlich eingerichtet und schön geräumig.
Thomas, 1-night trip
Verified

10/10 Exceptional

oberes “gut”
Michael P., 1-night trip
Verified

10/10 Exceptional

Schön nach der Party ins Hotel ohne raus zu müssen
Frank, 1-night trip
Verified

8/10 Very good

Immer wieder gern.

Wir waren schon häufiger in diesem Hotel und finden es immer wieder sehr schön. Sauber, freundliches Hotel und ein nettes Frühstück mit schönem Ausblick auf die Skianlage. Zimmer sind schön, zum Teil ist der Ausblick leider auf die Dächer der Anlage.
Tanja, 1-night trip
Verified

10/10 Exceptional

Fed kombination af aktiviteter og afslapning

Super fedt ophold med mange gode aktiviteter, dejlig wellness område, gode spisesteder både morgen og aften.
Jan, 3-night trip
Verified

10/10 Exceptional

Agréable mais sans le ski

Chambre très spacieuse, lit confortable, accueil agréable, parking aisé. Même si l on ne vient pas pour faire du ski dans le hall, l hôtel est très agréable et à un bon rapport qualité. Possible de dîner au sein du complexe. Restaurant correct mais ce n est pas de la grande nourriture non plus. Le p’tit déjeuner est plus intéressant d un point de vue au quite prix avec notamment du jus d orange frais presse , assez rare en Allemagne
Pascal, 1-night trip
Verified

10/10 Exceptional

Toller Aufenthalt. Sehr schöne Zimmer.