6/10 Bueno
23 de abr de 2026
The man at the front desk was very rude - obviously having a very bad day. Said he had never heard of Hotels.com, never had an affliation with them (I explained they are owned by expedia). I hadn't at that stage booked my room, as when I decided to spend the night in Merimbula I was across the road from his hotel and a number of others. They had a sign to book direct and save, so I got the app up, looked up the hotel to see that it suited my needs, which it did. I often book within AUST and O/seas via Hotels.com and I travel extensively staying in 40+ hotels per year. He quoted extra $20 dearer if I booked direct. I found that strange, so I said that I was going to book via Hotels.com - as was cheaper. He said it wouldn't have been their hotel but the one next door - I showed him the app, the name of hotel and confirmed it was his Hotel. He said if I booked via Hotels.com, he would just cancel it! At this stage he swore, I asked him politely not to use that language in front of me (he then said he was swearing at himself!!). I said if he cancelled the reservation I would call Hotels.com. He said they would never advertise/permit the room to be discounted to the price the app offered. I said to him that is a matter between he/the owner of the Hotel and Expedia..not me.. I said I would be happy to talk to owner to explain. He then handed me the key I was able to stay the night - there is nothing at all wrong with the Hotel - just the man behind the desk's attitude.
Bronwyn
Bronwyn, viaje de 1 noche
Comentario de huésped verificado de Hoteles.com
