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Hotel Casa San Rafael

3.5 star property
Cuenca hotel in historical district

Choose dates to view prices

In the heart of Cuenca Historic Center, Hotel Casa San Rafael offers a cozy retreat with a fireplace in the lobby and free English breakfast. Connect to WiFi, enjoy coffee or tea in the lobby, and appreciate helpful staff who have impressed previous guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free breakfast
  • Airport transfer
  • Parking available
  • Free WiFi
  • Laundry facilities
  • 24/7 front desk

Main amenities (11)

  • Daily housekeeping
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace
  • Front-desk safe
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Daily housekeeping
  • Laundry facilities
  • Cable TV service
The current price is $37
$68 total
May 16 - May 17

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Single Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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May 16 - May 17
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About the neighborhood

Map
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay

What's nearby

  • Plaza Rotary Market - 3 min walk - 0.3 km
  • Calderon Park - 5 min walk - 0.5 km
  • New Cathedral of Cuenca - 7 min walk - 0.6 km
  • Río Tomebamba & Calle Larga - 9 min walk - 0.8 km
  • Alejandro Serrano Aguilar Stadium - 15 min walk - 1.3 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 4 min drive
  • Luis Cordero (Hermano Miguel) Station - 3 min walk
  • 14n - Antonio Borrero Station - 7 min walk
  • Gaspar Sangurima Tram Station - 6 min walk
  • Terminal Terrestre Station - 16 min walk
  • Unidad Nacional Tram Station - 26 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Monte Bianco San Blas - ‬3 min walk
  • ‪Coffee Lovers - ‬1 min walk
  • ‪cositas - ‬1 min walk
  • ‪Tiesto's - ‬4 min walk
  • ‪Mansion Matilde - ‬4 min walk

About this property

Hotel Casa San Rafael

Hotel Casa San Rafael is just 1.6 mi (2.6 km) from the airport and offers a shuttle (available 24 hours). Free perks include WiFi and English breakfast daily between 7:30 AM and 10:00 AM. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Gaspar Sangurima Tram Station is 6 minutes away.

At a glance

DONE

Hotel size

    • 13 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The property charges 8 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for onsite parking
    • Offsite parking nearby (USD 13 per day; reservations required)
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property
    • No alcohol allowed onsite

Property amenities

Food and drink

  • Free English breakfast each morning 7:30 AM–10:00 AM
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Ecotours nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1920
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per person (roundtrip)
  • Credit card charges are subject to an extra charge of 8 percent

Children & extra beds

  • Airport shuttle for children between the ages of 6 and 12 costs USD 10 (roundtrip)

Parking

  • Parking is available nearby and costs USD 13 per day (66 ft away)
  • Parking height restrictions apply

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club

Also known as

Hotel Casa San Rafael Hotel

Casa San Rafael Cuenca

Hotel Casa San Rafael

Hotel Casa San Rafael Cuenca

Hotel Casa San Rafael Cuenca

Hotel Casa San Rafael Hotel Cuenca

Frequently asked questions

Does Hotel Casa San Rafael offer free cancellation for a full refund?

Yes, Hotel Casa San Rafael does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Casa San Rafael?

Sorry, pets and service animals aren't allowed.

Is airport shuttle service offered by Hotel Casa San Rafael?

Yes, an airport shuttle is available. The charge is USD 20 per person roundtrip.

What are the check-in and check-out times at Hotel Casa San Rafael?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What's the area around Hotel Casa San Rafael like?

Hotel Casa San Rafael is in Cuenca Historic Center, a short 4-minute drive from Cuenca (CUE-Mariscal Lamar) and 3 minutes' walk from Plaza Rotary Market.

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Reviews

Hotel Casa San Rafael Reviews

9.0

Wonderful

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.0

Property conditions & facilities

Popular mentions

Service staff
Room
Breakfast
Bed
Location
Boutique hotel

Reviews

Verified

10/10 Exceptional

Great place, location & an amazing staff.
Jorge O., 5-night trip
Verified

10/10 Exceptional

Beautiful historic property!
Amy, 1-night trip
Verified

10/10 Exceptional

Nice stay in Cuenca

Very friendly place in a good location
Mikael, 2-night trip
Verified

10/10 Exceptional

Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
Thomas J, 6-night trip
Verified

10/10 Exceptional

Nice stay

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
Terry, 1-night trip
Verified

10/10 Exceptional

A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Amy, 2-night trip
Verified

10/10 Exceptional

Helpful staff quiet room
Jerry, 7-night trip
Verified

10/10 Exceptional

Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
William, 8-night trip
Verified

10/10 Exceptional

Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
VICTORIA, 1-night trip
Verified

4/10 Fair

The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
serena, 3-night trip
Verified

10/10 Exceptional

Great place to stay
Martha, 1-night trip
Verified

10/10 Exceptional

Excellent staff beautiful hotel
Michele, 2-night trip
Verified

10/10 Exceptional

The owners are very kind and accommodating. The hotel is gorgeous and well maintained. The breakfast is delicious and a wonderful way to start the day.
Kelli, 2-night trip
Verified

8/10 Very good

Historic hotel.

The hotel is very nice. The service was superb. The beds were not very comfortable
Isabel, 2-night trip
Verified

8/10 Very good

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Melissa, 3-night trip
Verified

10/10 Exceptional

Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Eric, 2-night trip
Verified

8/10 Very good

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Alejandro, 3-night trip
Verified

10/10 Exceptional

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Stuart, 4-night trip
Verified

2/10 Poor

Snarly desk help; small room w/o amenities
Ron, 6-night trip
Verified

4/10 Fair

Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
serena, 2-night trip
Verified

10/10 Exceptional

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Cecilia, 5-night trip
Verified

8/10 Very good

Is not what I spect
Nelson, 2-night trip
Verified

8/10 Very good

Es una casa antigua muy bien conservada y acogedora. El personal super amable y atento. El piso de madera cruje al caminar de noche y la llave super antigua dificil de abrir la puerta, pero una excelente experiencia. Muy buen lugar
Veronica, 3-night trip
Verified

10/10 Exceptional

GRACIAS, MUY BIEN TODO
gabriela, 1-night trip
Verified

10/10 Exceptional

Buen hospedaje y servicio muy atento
Carlos, 3-night trip