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Hotel Astoria

3.0 star property
Mountain hotel with spa, near Zermatt-Matterhorn Ski Paradise

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Astoria

Front of property - evening/night
Junior Suite | Living area | TV
Sauna, steam room
Sauna, steam room
Double Room | Living area | TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Laundry facilities
    Laundry facilities
  • Ski facilities
    Ski facilities
  • Pet friendly
    Pet friendly
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Ski storage
  • Room service
  • Babysitting
  • Front-desk safe
  • ATM/banking services
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Free newspapers in the lobby
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

Studio, Kitchen, Mountain View (located in adjacent building)

Highlights

Balcony
Heating
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
TV
Blackout drapes/curtains
Private bathroom
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Double Room | Living area | TV

Double Room

Highlights

Balcony
Heating
Free rollaway/extra beds
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior
Alpenhotel Fleurs de Zermatt
Pool
Free breakfast
Spa
Free WiFi
9.4 out of 10, Exceptional, (661)
The price is $238
$257 total
includes taxes & fees
Dec 3 - Dec 4
Alpenhotel Fleurs de Zermatt
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About the neighborhood

Map
Steinmattstrasse 32, Postfach 469, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.1 km
  • Zermatt Visitor Center - 9 min walk - 0.8 km
  • Zermatt-Furi Gondola - 9 min walk - 0.8 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.9 miles/128.6 km
  • Zermatt Gornergratbahn Station - 9 min walk
  • Zermatt (QZB-Zermatt Train Station) - 9 min walk
  • Zermatt Station - 10 min walk

Restaurants

  • ‪Restaurant du Pont - ‬4 min walk
  • ‪Brown Cow - pub - ‬6 min walk
  • ‪Old Zermatt - ‬4 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬3 min walk
  • ‪Harry`s Ski Bar - ‬3 min walk

About this property

Hotel Astoria

Hotel Astoria offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

Languages

English, French, German, Greek, Italian, Polish, Portuguese, Russian

At a glance

Hotel size

  • 21 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 10 PM
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 8 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed*

Internet

  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Mountain biking
  • Rock climbing
  • Helicopter/airplane tours
  • Golfing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1986
  • ATM/banking
  • Safe-deposit box at front desk
  • Full-service spa

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • Television
  • Premium TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
  • Resort fee: CHF 2.50 per person, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of CHF 8 per pet

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Astoria Zermatt
Hotel Astoria Zermatt
Hotel Astoria Hotel
Hotel Astoria Zermatt
Hotel Astoria Hotel Zermatt

Frequently asked questions

Does Hotel Astoria offer free cancellation for a full refund?
Yes, Hotel Astoria does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Astoria?
Yes, pets are welcome. There's a charge of CHF 8 per pet.
Is parking offered on site at Hotel Astoria?
Sorry, there's no onsite parking at Hotel Astoria.
What are the check-in and check-out times at Hotel Astoria?
Check-in start time: 2 PM; Check-in end time: 10 PM. Check-out time is 11 AM.
What is there to do at Hotel Astoria and nearby?
Have fun with onsite activities like mountain biking, rock climbing, and hiking. Additional recreation onsite includes helicopter/airplane tours. Hotel Astoria also has a spa.
Are there restaurants at or near Hotel Astoria?
Yes, there's an onsite restaurant.
Does Hotel Astoria have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Astoria like?
Hotel Astoria is a short 9-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Matterhorn Museum.

Hotel Astoria Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.
Verified Expedia guest review

10/10 Exceptional

Franco, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Service was amazing, everyone was so friendly!
David, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

Very good in all aspects !!
Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door ) The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
Mahesh Babu, 1-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Great stay
The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
Anna, 3-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Beautiful spacious room with Matterhorn view from the balcony.
Corin, 1-night trip
Verified Hoteles.com guest review

6/10 Good

Grand Old Hotel in need of TLC!
This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment. It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
Paul, 7-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

The staff is very friendly and helpful. The hotel in its style is charming. The location within Zermatt very good.
Christian, 5-night family trip
Verified Expedia guest review

8/10 Very Good

2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Probably the best choice and value for a tight bud
I was very impressed with this place! I enjoyed my stay very much.. I arrived early around 10am and they allowed me to check in early. Woman at the desk was very helpful and friendly. Rooms are spacious, clean, and have a great view. Breakfast also was better than I expected and the coffee was great!
patrick, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Bravo Astoria
Simple and straightforward mountain hotel in the middle of Zermatt. Wonderful location and the staff as fantastic - welcoming us, free and on time pickup at train, breakfast, storing our bags while we skied...
Christopher, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Charming place with nice views. Complimentary ride to the train station is appreciated.
Datz, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Quite a nice hotel cozy with some view of snow capped mountains in Sept. lot of restaurants around. Breakfast is simple and enough to get the day started. Room was big with comfortable beds.
Amit, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Christine, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Great location. It’s between train station and gondola ride to Matterhorn. Very friendly and helpful staff.
Venaida, 2-night romance trip
Verified Hoteles.com guest review

10/10 Exceptional

Awesome staff. Great recommendations for dinner, vent over backwards for any request. Room had an awesome view of the Matterhorn.
2-night romance trip
Verified Expedia guest review

8/10 Very Good

The hotel’s location was excellent-near the town center.Our room was spacious enough for 3 people, with an amazing view of the Matterhorn.The pub downstairs was quite noisy though, even with the windows closed. Breakfast was ok, except that they don’t seem to refill the food anymore after 9am (breakfast ends at 10am). It would also be nice if they added a coffee maker in the room. Overall, still a good place to stay at in Zermatt.
Leslie Ann, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Great ski town and hotel was perfect
very nice hotel and the staff went out of their way to help. The bar down the street could be loud if you haven't skied all day. I however, slept like a baby.
dan, 1-night romance trip
Verified Hoteles.com guest review

8/10 Very Good

Decent lication close to rental shop if needed, pub downstaira, close to bus stop or short 8 min walk to matterhorn lifts
Kesh, 1-night trip
Verified Expedia guest review

8/10 Very Good

A good stay
This hotel needs to upgrade the facilities: bed mattress, lights etc. Not quality to grade as 4 star hotel. Good room size and breakfast. Location is okay and 10 mins walking to train station and supermarket.
2-night romance trip
Verified Hoteles.com guest review

10/10 Exceptional

Hotel astoria apartments
There was me and my dad staying in the apartment for our skiing holiday. We stayed bed and breakfast. The staff were lovely and helpful, nice food. The room was clean and had everything you needed. Very good location in terms on close to bus stops to take you to whichever ski lifts. Was a very pleasant stay and we will be returning here again.
10-night trip
Verified Expedia guest review

8/10 Very Good

Great staff, good breakfast, comfy room, Noisy bar
Overall a good stay. Staff helpful and friendly. Room comfortable and very clean. Showers worked well with high pressure and plenty of hot water. Breakfast good with decent coffee, which was nice. Sauna and steam room all brand new and a nice extra to have. Only downside is the Papperla bar downstairs. This can get very noisy. It’s a Zermatt institution so not likely to go away any time soon! It’s a shame as it does affect the hotel. Earplugs would help, but I heard from people in the rooms directly above the bar that they could feel the bass through their room.
Tim, 8-night trip
Verified Orbitz guest review

10/10 Exceptional

Great values and locations in Zermatt
Really love this hotel and location. It does provide free shuttle from Zermatt stations. Just need to inform the hotel before you arrive. When I reach zermatt station, I call the hotel for the free shuttle and was inform that there be a fee for it. I was very surprised because when I booked, it mention with free shuttle. Anyway I decided to walk all the way to the hotel. It was a lovely walk and surprisingly it was not far. About 5~ minutes. When I reach the hotel, the receptionist did apologies for the misunderstand about the free shuttle because he was new there. Just 2 days at his work. I was promised a room with Matterhorn view on the top floor and the receptions make a mistake and wanted to give me another room on the 2nd floor. After much hesitation, the reception managed to fine my records with my correct room ands did apologies again. Other than that, everything was perfect. The room was spaces and the baloney with the Matterhorn view was beautiful. Breakfast was great too. I would definitely stay again at this hotel if in Zermatt. And would recommend this hotel.
juu, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice location and extremely friendly staff
Hotel is located at nice quiet side street but near to all the attraction. Room has a small size balcony but enough to enjoy the surrounding. Bath room has a large and deep bath tub. Notices there was no coffee machine in the room. The hotel staff is very helpful and extremely friendly, we are satisfy with our staying.
Eugene, 1-night trip
Verified Expedia guest review

8/10 Very Good

Nice studio apartment in building Monazit...
We was in studio apartment in separate building from hotel ,really nice and spacious bedroom,nice balcony , only complaints we have for really outdated small kitchen and toilet ... We enjoy our stay...
davor, 4-night trip
Verified Expedia guest review