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Pacific Palace Hotel

3.5 star property
Batam hotel with 2 restaurants and spa

Choose dates to view prices

On the vibrant island of Batam, Pacific Palace Hotel is your playground. Savor a rejuvenating massage or aromatherapy at Adorabella Massage, then dance the night away at the nightclub. With a poolside bar, two restaurants serving breakfast to dinner and free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 hot tubs
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Business center

Feel at home (6)

  • Children's pool
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
The current price is $43
$52 total
includes taxes & fees
Jun 15 - Jun 16

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Cabin Double Room

Cabin Double Room | Minibar, in-room safe, desk, soundproofing

Cabin Double Room

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe King

Deluxe King | Minibar, in-room safe, desk, soundproofing

Deluxe King

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin, 2 Single Beds

Deluxe Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Deluxe Twin, 2 Single Beds

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Triple

Deluxe Triple | Minibar, in-room safe, desk, soundproofing

Deluxe Triple

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Cabin Twin, 2 Single Beds

Cabin Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Cabin Twin, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, soundproofing

Executive Suite

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Sanrio Kids Room

Sanrio Kids Room | Minibar, in-room safe, desk, soundproofing

Sanrio Kids Room

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Cars Kids Room

Cars Kids Room | Minibar, in-room safe, desk, soundproofing

Cars Kids Room

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Captain Kids Room

Captain Kids Room | Minibar, in-room safe, desk, soundproofing

Captain Kids Room

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Pacific Suite

Pacific Suite | Bathroom | Hair dryer, slippers, towels

Pacific Suite

  • 78 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Palace Suite

Palace Suite | Minibar, in-room safe, desk, soundproofing

Palace Suite

  • 119 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for President Suite

President Suite | Minibar, in-room safe, desk, soundproofing

President Suite

  • 231 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3
  • Free WiFi

View all photos for Deluxe Twin Room

Hair dryer, slippers, towels

Deluxe Twin Room

  • Sleeps 2
  • Free WiFi

Executive Suite

  • Sleeps 2
  • Free WiFi

View all photos for Cabin Twin Room

Minibar, in-room safe, desk, soundproofing

Cabin Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Pacific Suite

Minibar, in-room safe, desk, soundproofing

Pacific Suite

  • Sleeps 4
  • Free WiFi

View all photos for Sanrio Kids Room

Minibar, in-room safe, desk, soundproofing

Sanrio Kids Room

  • Sleeps 2
  • Free WiFi

View all photos for Cars Kids Room

Minibar, in-room safe, desk, soundproofing

Cars Kids Room

  • Sleeps 2
  • Free WiFi

View all photos for Captain Kids Room

Minibar, in-room safe, desk, soundproofing

Captain Kids Room

  • Sleeps 2
  • Free WiFi

View all photos for Palace Suite

Minibar, in-room safe, desk, soundproofing

Palace Suite

  • Sleeps 4
  • Free WiFi

View all photos for President Suite

Minibar, in-room safe, desk, soundproofing

President Suite

  • Sleeps 4
  • Free WiFi

Palace Room

  • Sleeps 4
  • Free WiFi

Pacific City View Suite

  • Sleeps 4
  • Free WiFi

Deluxe Sanrio Room

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432

What's nearby

  • Nagoya Hill Mall - 15 min walk - 1.3 km
  • Grand Batam Mall - 3 min drive - 2.7 km
  • BCS Mall - 3 min drive - 3.0 km
  • Batam Centre - 15 min drive - 14.9 km
  • Batam Center Shopping Area - 15 min drive - 14.9 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive
  • Singapore Changi Airport (SIN) - 14.1 miles/22.7 km
  • Seletar Airport (XSP) - 20.8 miles/33.4 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Golden Palace - ‬1 min walk
  • ‪Morning Bakery - ‬9 min walk
  • ‪PIT-STOP - ‬6 min walk
  • ‪Manis Cafe @Novotel Batam - ‬5 min walk
  • ‪RM Bundo Kanduang - ‬3 min walk

About this property

Pacific Palace Hotel

  • Featuring a nightclub, Pacific Palace Hotel puts you within a 10-minute drive of Batam Centre Ferry Terminal. You can visit the spa to be pampered with massages, facials, or aromatherapy, and Athena Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other features include a poolside bar, a health club, and a fitness center.

At a glance

DONE

Hotel size

    • 180 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle*
    • Ferry terminal shuttle*
DONE

Offsite

    • Shopping center shuttle*

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children's pool
  • Grocery/convenience store

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Nightclub
  • 2 hot tubs
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Athena Restaurant - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Neptune Lounge - Onsite lobby lounge. Open daily.
Golden Palace - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Also known as

Hotel Pacific Palace

Pacific Palace Hotel Batam

Pacific Palace Batam

Pacific Palace Hotel

Pacific Palace Hotel Batam

Pacific Palace Hotel Hotel

Pacific Palace Hotel Batam

Pacific Palace Hotel Hotel Batam

Frequently asked questions

Does Pacific Palace Hotel offer free cancellation for a full refund?

Yes, Pacific Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pacific Palace Hotel?

Yes, there's a children's pool.

Are pets allowed at Pacific Palace Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Pacific Palace Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Pacific Palace Hotel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Pacific Palace Hotel?

You can check in starting at 3:00 PM. Check-out time is 11:00 AM.

What is there to do at Pacific Palace Hotel and nearby?

Pacific Palace Hotel has a nightclub and a spa, as well as a steam room.

Are there restaurants at or near Pacific Palace Hotel?

Yes, there are 2 onsite restaurants.

What's the area around Pacific Palace Hotel like?

Pacific Palace Hotel is a short 14-minute walk from Harbour Bay Ferry Terminal and 18 minutes' walk from Nagoya Hill Mall.

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Reviews

Pacific Palace Hotel Reviews

8.0

Very Good

8.0

Cleanliness

7.4

Location

8.2

Staff & service

7.6

Property conditions & facilities

Reviews

Verified

8/10 Very good

Great location
Great kids pool & hot water pool.
Ade Marya, 1-night trip
Verified

8/10 Very good

Inhouse spa was good and competitively priced , room is spacious and clean, breakfast has a wide selection. Just ordering ala carte at the Chinese restaurant took longer than expected. Front desk personnel speaks good English so it was a good check in and check out experience.
Maribeth, 3-night trip
Verified

10/10 Exceptional

Nice place and easy to travel around to the places of interest
Suresh Chris, 2-night trip
Verified

10/10 Exceptional

Very large, clean rooms. The staff is exceptional. Restaurant, ATM, shopping, fitness center, massage, etc. On site. The prices are the best!!
Sylvester, 3-night trip
Verified

10/10 Exceptional

Nice and accommodating. The breakfast was delicious
Suresh Chris, 2-night trip
Verified

10/10 Exceptional

Good hotel

Staff are all very friendly and professio2
Wee Peng, 1-night trip
Verified

10/10 Exceptional

It’s like going home….

I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Frankie, 2-night trip
Verified

10/10 Exceptional

Great stay as usual!

I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Frankie, 2-night trip
Verified

8/10 Very good

ROOM is big enough.
KENTARO, 2-night trip
Verified

10/10 Exceptional

Good for staying with family or stay on friends trip
itta, 1-night trip
Verified

10/10 Exceptional

Everything was superb and excellent...sure will book again next time
MOHD, 3-night trip
Verified

8/10 Very good

Will go back to this hotel

The hotel is bit dated but still good atrium and felt open. they can do some renovation to improve the old look. however, i liked the open area of the hotel.
MD, 2-night trip
Verified

8/10 Very good

Unique design.
SOON, 1-night trip
Verified

6/10 Good

Quite run down hotel. Cleanliness need to improve, towel are not clean
Verified

6/10 Good

Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
JEFF, 3-night trip
Verified

6/10 Good

Room 713

This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Andy, 1-night trip
Verified

6/10 Good

Room 713

The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Andy, 1-night trip
Verified

8/10 Very good

Das Hotel hat einen beeindruckenden Aufbau (Schiffsform) und hält alles bereit, was für einen schönen Kurzurlaub nötig ist: große Zimmer mit komfortablen Betten, Frühstück, Restaurants, Schwimmbad, Sauna, Massage & Spa etc. Die Umgebung ist - landestypisch - nicht ganz so toll (keine Fußwege zu benachbarten Geschäften oder Fährterminal) und die Lüftung auf einem Zwischendach war 24/7 hörbar. Es standen extrem viele Parkplätze direkt am Hotel zur Verfügung. Das gebuchte Deluxe-Zimmer selbst war sehr groß und komfortabel, ebenso das Bad. Die Betten waren sehr bequem und die Klimaanlage funktionierte tadellos. Der Ausblick durch zwei riesige Doppelpanoramafenster (mit Balkon) war beeindruckend; dicke Vorhänge sorgten auch bei Tageslicht für Dunkelheit, wenn gewünscht. Das Restaurant war abends ziemlich leer. Die Essensqualität war (für europäische Geschmäcker) okay, aber nicht berauschend. Das Hotelpersonal war stets aufmerksam und hilfsbereit.
Carsten, 4-night trip
Verified

10/10 Exceptional

.
SUDHAKAR, 1-night trip
Verified

8/10 Very good

We are happy with the stay
Candy, 1-night trip
Verified

6/10 Good

Food & ambiance was worse, the room was big but run down with the price, not worth it.
2-night trip
Verified

10/10 Exceptional

Great place to stay, peaceful enviroment staff are friendly
2-night trip
Verified

8/10 Very good

room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
2-night trip
Verified

8/10 Very good

2Day1Nite Stay

Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Connie, 1-night trip
Verified

10/10 Exceptional

Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
1-night trip