¿Ofrece The Douglas Hotel la posibilidad de cancelar gratis y recibir un reembolso completo?

Sí, The Douglas Hotel dispone de tarifas de habitación completamente reembolsables que se pueden reservar en nuestro sitio web y cancelar hasta unos días antes de la entrada en función de la política de cancelación del alojamiento. Asegúrate de revisar los términos y condiciones de la política de cancelación del alojamiento.

¿Ofrece The Douglas Hotel aparcamiento en las instalaciones?

No, en The Douglas Hotel no hay aparcamiento en las instalaciones.

¿Cuál es el horario para realizar la entrada y la salida en The Douglas Hotel?

Hora de inicio de la entrada: 12:00; hora de fin: 22:00. Puedes entrar antes del horario establecido por un coste adicional, siempre y cuando haya disponibilidad. La salida se efectúa a las 10:30. Es posible salir más tarde por un coste adicional, siempre y cuando haya disponibilidad para ello.

¿Qué tal está la zona de The Douglas Hotel?

The Douglas Hotel se encuentra justo en el centro de Hartlepool, a tan solo 15 min de Hartlepool Maritime Experience y a 8 min de Victoria Park si vas andando.

The Douglas Hotel en Hartlepool: ver hotel, precios y opiniones

10/10 Excepcional

12 de jun de 2013

Atención y servicio estupendo.

Todo acogedor, limpio, cómodo, lo más parecido a sentirse en casa. Trato directo, amable y cordial, nada de falsas apariencias. Es lo que ves, sin trampa ni carton. El bar, pequeñita barra de madera, sirve una cerveza estupenda, y la comida es de buena calidad. Totalmente recomendable.

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

24 de sept de 2025

Never again

No one there just got a message to get in no toilet paper in the room blinds absolutely dirty window broken bleeding was all marked the tap in the bathroom wasn't fixed properly honestly will never stay again IV heard so many bad things about this hotel but wanted to give them a benefit of the doubt and find out for myself will not be staying again

Victoria, viaje de 1 noche

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

8 de sept de 2025

Simply Awful Beyond Description

The Hotel was run down. The mattress on my bed was so worn out I could feel the slats of the frame under me. One of the towels was ripped almost in half and yet still was considered acceptable to place in a guests room. Check in was self service which did work but meant there was no one on site at all. A guest got beaten up by some youths that managed to get into the hotel and the whole hotel was woken up by the alarms and the arrival of five (yes 5) police cars and an ambulance. The picture of the dining room might have been the case a number of years ago but both the dining room and the bar were locked up and stacked full of tables and chairs and not accessible to guests. All in all one of, if not the worst hotel I have ever stayed in. My colleagues all had similar experiences. When we got home I had a jocular comment from one of them saying "I have just incinerated all the clothing I worse at the hotel" that should give you a clear idea of our stay. Not run by a professional organisation instead run into the ground for profit. I should have realised there was going to be issues when the first thing that happened was that whilst I had gone for a listing that was "Pay At The Property" I had deposits taken with no warning for each of the five rooms. Then full payment was taken several days before the stay....again with NO WARNING. I would not recommend and would actually forcefully say STAY AWAY. Happy to prove all this if needed...pics were taken

Mark, viaje de negocios de 1 noche

Comentario de huésped verificado de Hoteles.com

4/10 Aceptable

4 de sept de 2025

andrew, viaje de 2 noches

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

21 de ago de 2025

Leighton, viaje de 1 noche

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

16 de jun de 2025

If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.

Jamie, viaje de negocios de 14 noches

Comentario de huésped verificado de Expedia

8/10 Muy bueno

13 de abr de 2025

Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))

Alan, viaje de 1 noche

Comentario de huésped verificado de Expedia

2/10 Mediocre

4 de abr de 2025

This dump should be shut down

Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of weed and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water.

Mark, viaje de 2 noches

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

4 de mar de 2025

Ibraheem, viaje de negocios de 1 noche

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

25 de feb de 2025

Arrived 30min before check-in deadline; was stood at door for 10min trying phone no on door, phone no I'd previously been sent an entry code from, & ringing 'Ring' doorbell, before a (not particularly friendly) answer... Was panicking that I'd be roomless for the night. (Had had a previous poor stay but was desperate for somewhere convenient/cheap due to partner being kept in hospital.) And was almost out of phone charge! On approach to room (& spotting a discarded mug in the hallway that had been since morning) I was hit by smell of cigarette smoke, then a man (smoker) came in from fire escape adjacent to my room. There was a bundle of dirty bed linen on the hallway floor to the other side of my door. Within my room: *No TV remote - TV unusable without (buttons on unit wouldn't access the menus sufficiently) *I realised I would have to watch TV on my (lacking charge) phone, then realised there was only 1 power socket near the 'desk' - far from bed - but no seat so had to stand & hold it *took a while to realise I was overlooked by the 'smokers balcony', so quickly pulled blind *noticed something (underwear?) stuffed in the ceiling light, so had to keep it off to avoid fire risk (understand the staff unlikely to notice if a guest had done this) *The smell of cigarette smoke wafting in to the room was unbearable, then I realised the windows had been left open, closing the windows was a challenge reaching past desk and blind doesn't go back up *Floors not vacuumed/swept/mopped

Clare, viaje de 1 noche

Comentario de huésped verificado de Hoteles.com

4/10 Aceptable

25 de feb de 2025

Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere

Clare, viaje de 1 noche

Comentario de huésped verificado de Expedia

10/10 Excepcional

19 de feb de 2025

Janette, viaje de 1 noche

Comentario de huésped verificado de Expedia

8/10 Muy bueno

17 de feb de 2025

I don’t stay enought long yet ask me after week or two

Christopher, viaje de negocios de 1 noche

Comentario de huésped verificado de Expedia

2/10 Mediocre

12 de ene de 2025

Scott, viaje de negocios de 3 noches

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

18 de oct de 2024

Steven, viaje de 5 noches

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

19 de sept de 2024

Paul, viaje de 1 noche

Comentario de huésped verificado de Hoteles.com

10/10 Excepcional

21 de jul de 2024

Good nights sleep

Decent for a night stay. Room was clean

Michael, viaje de 1 noche

Comentario de huésped verificado de Hoteles.com

8/10 Muy bueno

19 de jul de 2024

Parking restrictions on streets around hotel

Matthew, viaje de negocios de 1 noche

Comentario de huésped verificado de Expedia

2/10 Mediocre

7 de jul de 2024

Viaje de negocios de 4 noches

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

4 de jul de 2024

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel

Kim, viaje en pareja de 2 noches

Comentario de huésped verificado de Expedia

6/10 Bueno

1 de jun de 2024

Very dated could do with painting the room and furniture is falling apart towel had holes in it

Michael, viaje de 4 noches

Comentario de huésped verificado de Expedia

10/10 Excepcional

19 de mar de 2024

Really laid back and one of the only hotels who welcome homeless amazing people

Katlyn, viaje de 1 noche

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

14 de mar de 2024

Not impressed - couldn't get in - stayed elsewhere

I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money.

Helen, viaje de 2 noches

Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

16 de feb de 2024

Daniel, viaje de 3 noches

Comentario de huésped verificado de Hoteles.com

10/10 Excepcional

25 de ene de 2024

Away for football!

Shaun, viaje de 1 noche

Comentario de huésped verificado de Hoteles.com

The Douglas Hotel

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