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2/10 Mediocre
Emily
31 de ago de 2026
Although I prepaid for my reservation, the reception staff called their manager and he told me that I couldn’t stay the hotel without additional payment. Since it was already 20:30, I had no choice to find another hotel. I presented my payment approval, but he insisted the need of double payment. According to the manager’s advice, I paid and contacted customer suppprt. When the customer support person called the hotel reception, the voice message was repeated.