This property charges hotel rates but operates much more like an Airbnb.
Before arrival, I received an email stating that online check-in was required due to Austrian regulations. This appears to be misleading. The real reason seems to be that reception closes before many guests arrive, so you collect your key from a lockbox instead.
Around 24 hours before checkout, I received a text asking what time I would be leaving. As I was busy and hadn't replied, they followed up with "???". I found this unprofessional and quite rude. I'm a paying guest, not a friend being chased for a reply.
Although housekeeping replaces towels and makes the bed, there is no real room cleaning. Guests are also expected to take out their own rubbish before leaving, and there's a cleaning charge on top. Again, this feels more like an Airbnb than a hotel.
The biggest issue was the room temperature. It was well over 30°C inside, and you could feel the heat as soon as you walked in. Sleeping was extremely uncomfortable, and I woke up drenched in sweat. At checkout, when I mentioned the excessive heat after being asked if everything had been satisfactory, the response was simply that "it's summer." That's not an acceptable answer. Even if air conditioning isn't available, providing fans or acknowledging the issue would have shown some concern for guest comfort. Don't ask for feedback if you're not prepared to receive it.
Overall the property looks stylish, but the guest experience doesn't match the price.