Overall I had a really great stay. I stay here a lot when I come back home to visit. Now, I had a wonderful stay and always do BUT. This property now charges a $250 incidental charge per room when you stay here. I’ve never heard of this amount. Typically, even just a month or so ago, they would charge $50 or nothing at all. I’ve stayed at Hiltons all over the country and I’ve never heard of such a large amount. The issue I had with this is it wasn’t ever like this and it’s nowhere on the website of the hotel, the app, or on Expedia so I was unprepared to have to come up with a $250 amount for both of the rooms I reserved. Yea it will be refunded, but as well all know this can take days and days and I need access to my money. Yea I had the option to just cancel my stay but I had just drove 4 hours there and didn’t even Know if I could get rooms anywhere else on such short notice. I even called customer care to see when this big change was made and spoke with a “supervisor” both times was hung up on once and then “Sophia” who claimed to be a supervisor gave me no help she told me if I didn’t like it to get a refund and go elsewhere. I told her I had nowhere else to go. She had a huge attitude and I could barely hear what she was saying because there was a dog barking in her background during the entire call. I always use Hilton no matter where I go, my parents are timeshare holders with Hilton Grand Vacations. I never experienced or expected this. Customer support is RUDE.