Very Disappointing – I Do NOT Recommend This Resort
I stayed at Emotions by Hodelpa Juan Dolio and specifically paid extra for a premium room with a private swim-up pool and upgraded service. Unfortunately, the experience was extremely disappointing from beginning to end.
My first impression was already negative. At check-in, the ladies at the front desk were not welcoming and came across as annoyed to be assisting guests. Then, to make matters worse, I was given a room that already had guests staying in it. I went to the room to drop off my luggage and was shocked to find someone else occupying the room. I had to return to the front desk and was eventually assigned another room.
The cleanliness of the resort was also very disappointing. On my first day, I went to the 24/7 buffet/grill area and found food, fries, and chips all over the floor. It was clear that the area was not being cleaned or attended to properly.
I also paid extra for a private swim-up pool, expecting this to be one of the highlights of my stay. Unfortunately, the pool was dirty make it impossible used it, with leaves, debris, and other particles throughout the water. I am including photos so guests can see the condition for themselves.
On top of that, I found bugs and roaches inside my room, which is completely unacceptable for a resort charging the prices they charge.
This property is marketed as a 4.5-star resort, In my opinion, the experience was closer to what I would expect from a 1- or 2-star.