I got to the train station at 6pm. There were no taxis. I called the hotel. The person who answered spoke Italian only. He gave me a number of a taxi station, which wasn't available. I ended up walking 1h20m in the cold, dark weather, sometimes with no side walks. I think he should've connected me to another employee, who speaks English, and figure out a solution. I didn't imagine there could be such a problem. After that everything was ok, room is spacious, clean, breakfast was decent. But if you have a guest stuck in the train station you could be a bit more resourceful to help him/her.