One of the worst hotel experiences we have ever had
This was, without exaggeration, one of the worst hotel experiences we have ever had.
When we first entered our room, it was obvious that it had not been properly cleaned. As you can see from the photos, the condition of the room was absolutely unacceptable. There were hairs on the bed, the toilet was dirty inside, the floors were filthy, and there wasn’t even toilet paper in the room.
To be fair, the reception staff did try to help us and were the only positive part of this experience. They offered us another room, but unfortunately, it was not much better than the first one. We therefore asked for our original room to be properly cleaned instead.
Even after the cleaning staff claimed that the room had been cleaned again, we came back to find visible dirt and mud stains still on the floor. At that point, we simply felt disgusted and extremely uncomfortable staying there. We didn’t even want to have breakfast at the hotel during our stay.
There were other serious problems as well: there was no hot water and the air conditioning did not cool the room properly. We were already dealing with so many basic cleanliness issues that we almost forgot to complain about these.
We had no choice but to stay for the first night. We then asked for a refund for the second night so that we could leave and move to another hotel, but the hotel owner refused.
The hotel was absolutely not worth the money we paid.