4/10 Aceptable
29 de oct de 2025
Positives:
- Clean room on arrival
- Spacious
- Nice design
- Great location
- Good coffee machine in room
Negatives:
- Second /sofa bed not made up on arrival, despite booking for three people, no extra bedding in roo
- Housekeeping half done because we arrived back at 4pm to find cleaner in room, so empty cups not removed, toilet roll not replaced etc
- Ladder not suitable for anyone with mobility issues, slightly scary for kids using it!
- Weakest of weak showers, like gentle drizzle
Worst of all, I was woken shortly before midnight on last night by loud and persistent banging and then drilling. This went on for over an hour, stopped and then started again. It sounded like it was in the room directly above.
At no point was I informed the hotel was still a building site. Tried to ring reception three times. No answer. Couldn’t leave room as a) lone female and b) kids were asleep in the room. Actually quite frightening to hear all the noises and know reception aren’t answering.
Duty Manager slightly apologetic in the morning but a free breakfast doesn’t smooth it over. A warning at check in, a knock on the door, even a note under the door to say “sorry we’ve been drilling at 1am, here’s a refund code and breakfast because this shouldn’t happen” would have won some goodwill. Telling me it was essential and I should’ve contacted reception, not great. Especially when reception didn’t answer.
Not sure I would feel safe staying there again with unresponsive reception.
Jennifer
Jennifer, viaje en familia de 2 noches
Comentario de huésped verificado de Hoteles.com
