Upon arrival, the receptionist made us wait until he finished eating before attending to us. From the very beginning, the service was extremely unprofessional and unpleasant. He treated us very poorly and showed no interest in helping.
When we were finally able to check in, the key cards did not work properly and we had to go back to the front desk several times. Once inside the room, the situation was even worse. The room was dirty, with visible bugs, and the bed sheets were stained with what looked like urine or possibly blood. It was impossible to feel comfortable in those conditions.
There was also a strong cigarette smell in the room, which made the experience even more unpleasant.
We couldn’t even stay the night and had to find another hotel. Despite the unacceptable conditions, we were not given a refund. Overall, it was a terrible experience and I would definitely not recommend this hotel.