I had two separate reservations here and used all the characters in my first review.
I had a few things to add-
The staff at the desk were very good. Max in particular took time to explain everything we needed to know about hikes, restaurants, etc.
In my first review I noted that at this price I expected to be comfortable. The mattress in our room was old or poor quality, and I had the worst 4 nights sleep in our entire first month in Argentina.
Under the front door, you could see daylight, so it was like a bug highway. As I noted in my other review, due to the awkward and inefficient layout of the room, my husband’s suitcase had to stay on the floor at the front door. Every day I was looking at the bugs trying to be sure none were bedbugs.
The room was really warm and stuffy, and even on a day with horrible winds, we had to keep the windows opened a little to have some air circulation. When the wind is bad in El Chalten- it is without mercy. Another reason for a terrible night sleep.
The bungalows were built into the side of another building, and we heard every footstep in the unit above/adjacent to us.
I left really surprised that this place was rated as highly as it was- in many dozens of bookings I’ve made on Hotels.com, there are very few where expectations based on other reviews and reality were so different.