When we arrived at the hotel around 9 p.m., we were told that there was no room available for us and that they had arranged a room at another hotel nearby. They claimed that the reason was that the air conditioning had broken down, but of course, we knew this was not true.
To make matters worse, the hotel they sent us to was a place where we had previously experienced problems and where we absolutely did not want to stay. However, we had no choice but to go there.
When we arrived, the reception was extremely busy, and we had to wait for about 40 minutes. Then they asked us how we would like to make the payment. We explained that we had already paid the hotel that had sent us there.
The next morning, when we were checking out, a lady even ran after us and asked whether we had made the payment. Once again, we had to explain that the hotel that had sent us there was responsible for the payment.
It was definitely a terrible experience. The whole situation was extremely frustrating and disappointing, especially because we were informed about the room issue only when we arrived at the hotel.