Crystal Palace Hotel

3.5 star property
Hotel with restaurant, near Artisan Market

Choose dates to view prices

Located near a train station, Crystal Palace Hotel is a great choice for a stay in Montevideo. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Parking available
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Area shuttle
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

Standard Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Deep soaking bathtub
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bidet
Deep soaking bathtub
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed

Superior Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Deep soaking bathtub
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bidet
Deep soaking bathtub
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Deep soaking bathtub
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bidet
Deep soaking bathtub
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Standard Triple

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Deep soaking bathtub
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bidet
Deep soaking bathtub
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Deep soaking bathtub
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Bidet
Deep soaking bathtub
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
AV 18 de Julio 1210, Montevideo, 11100

What's nearby

  • Independence Plaza - 12 min walk - 1.1 km
  • Salvo Palace - 12 min walk - 1.1 km
  • Solis Theater - 15 min walk - 1.3 km
  • Puerto de Montevideo - 3 min drive - 2.2 km
  • Punta Carretas Shopping Mall - 5 min drive - 4.1 km

Getting around

  • Carrasco Intl. Airport (MVD) - 40 min drive
  • Montevideo Dr. Lorenzo Carnelli Station - 10 min drive
  • Montevideo Yatay Station - 13 min drive
  • Montevideo Central Station - 22 min walk
  • Area shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Centro Bar - ‬3 min walk
  • ‪Facal - ‬1 min walk
  • ‪Il Mondo Della Pizza - ‬3 min walk
  • ‪Bar Candil - ‬4 min walk

About this property

Crystal Palace Hotel

Located near a train station, Crystal Palace Hotel is a great choice for a stay in Montevideo. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge.

At a glance

DONE

Hotel size

    • 59 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Covered onsite self parking (USD 12 per day)
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Fitness center

Accessibility

  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 30-inch LCD TV
  • Cable TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 11 years of age.
  • You may be asked to pay the following charges at the property from November 15 to the day after Easter: Uruguay value-added tax (10%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 9 for adults and USD 9 for children
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night

Parking

  • Covered self parking costs USD 12 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Crystal Palace Hotel Montevideo
Crystal Palace Montevideo
Crystal Palace Hotel Hotel
Crystal Palace Hotel Montevideo
Crystal Palace Hotel Hotel Montevideo

Frequently asked questions

Does Crystal Palace Hotel offer free cancellation for a full refund?

Yes, Crystal Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Crystal Palace Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Crystal Palace Hotel?

Yes. Self parking costs USD 12 per day.

What are the check-in and check-out times at Crystal Palace Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Crystal Palace Hotel?

No, this hotel doesn't have a casino, but Radisson Victoria Plaza Casino (13-min walk) and Casino Parque Hotel (4-min drive) are both nearby.

What is there to do at Crystal Palace Hotel and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near Crystal Palace Hotel?

Yes, there's an onsite restaurant that offers international cuisine.

Does Crystal Palace Hotel have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Crystal Palace Hotel like?

Crystal Palace Hotel is a short 10-minute walk from Salvo Palace and 10 minutes' walk from Independence Plaza.

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Reviews

Crystal Palace Hotel Reviews

8.2

Very Good

8.4

Cleanliness

8.8

Location

8.0

Staff & service

7.8

Eco-friendliness

8.0

Property conditions & facilities

Reviews

10/10 Exceptional

It was easy to walk to the coast or old town center, or take a bus anywhere else. Staff were very friendly and helpful. The hotel offers a convenient and quick laundry service. The room was comfortable and clean although it was on the smaller side. Breakfast included a variety of food options and was reasonably priced (it was included with some reservations but not mine). Overall I had a great experience.
Daniel, 7-night trip

4/10 Fair

Una noche para el olvido

En nuestra reserva consta que la habitación debía tener una cama queen size. Al hacer el check in, advertí que eso no se respetó, pues me dieron una doble con dos camas separadas. Solicité el cambio y se me informó que el hotel estaba lleno y que además en la reserva que les mandó Hoteles.com, no estaba detallada esa preferencia en el tipo de cama. Les mostré el correo electrónico en el que Hoteles.com me confirmaba la reserva, pero insistieron que eso no estaba especificado en la comunicación recibida por el hotel. La atención de los recepcionistas es pésima, su disposición para solucionar los problemas a los huéspedes es CERO, tanto en el turno matutino como en el nocturno. Solicité la intervención de un superior pero me lo negaron.
OSCAR, 1-night trip

4/10 Fair

Badly aged hotel. Disappointed.

We thought it was a 4 star hotel, but in reality, it's like a 2.5 star property. First of all, all the facilities are outdated, with only one elevator working when we stayed. The walls are full of cracks, and they don't even provide a single complimentary water bottles to a customer, which I've never seen in my life in a "4 star" hotel. Being inside this aged hotel is quite depressing as well. The only good thing about this hotel was the centric location, but that's it, quite disppotining experience.
1-night trip

10/10 Exceptional

Genial todo!

Estuve solo un par de días y el uso del hotel fue poco, aún así debo decir que todo fue muy bueno, la apariencia del hotel muy cuidada y agradable. Limpieza impecable. Desayuno completo y muy bien atendido.
Juan Pablo, 2-night trip

10/10 Exceptional

Nos gustó mucho el hotel, estaba muy limpio, las camas son muy cómodas , está muy bien situado, en el corazón de Montevideo, pero la habitación no era nada ruidosa. El personal de recepción es muy amable y correcto. Muchas gracias
Susanna, 1-night trip

10/10 Exceptional

Muy burno

Lindo hotel, recepción bien, cuando pregunté si se podía poner una habitación con una cama sola porqué fuí en pareja me contestó las camas individuales son grandes.👍 Desayuno variado. Volvería.
jesica, 1-night trip

6/10 Good

Razoável

O atendimento no check in foi correto e cortês. Os problemas começaram quando nos levar ao 5 andar (quarto 506). Ao sairmos do elevador ja sentimos o cheiro de mofo, o andar todo carpetado, mas em péssimo estado. No quarto a situação piorou muito. Tentamos mudar, mas so conseguimos no dia seguinte, tivemos de dormir da janelas abertas para suportar o forte odor. Mo dia seguinte mudamos para p 6 andar (quarto 609), parece que recentemente reformado e sem carpete, e o restp da estadia foi ok. O café é bom, sem luxos. A localização permite facilidade de deslocamento, por ficar a meio caminho entre a cidade velha e a area mais moderna e badalada )Pocitos e arredores). Localizado na area mais central, com os problemas das areas centraos de grandes cidades, mas não tive qualquer sensação de insegurança, andamos com tranquilidade tanto durante o dia, quanto durante a noite. Recomendo pedir para ver o quarto antes de encerrar o check in.
Edmar, 4-night trip

2/10 Poor

el hombre de la recepción llamado Rony fue muy grosero con nosotros, la habitación era muy pequeña, el hotel es muy caro en general. el desayuno tiene muy poca variedad.
Tony, 2-night trip

6/10 Good

Es de fácil acceso, sin embargo la limpieza no estaba pulcra encontrando zancudos, mosquitos y lo peor en el baño pelos pegados el el piso y bañera. Se ofreció cambiar habitación, mejoró pero no apoyaron en traslado.
Cristian, 2-night trip

6/10 Good

Great location , horrible staff

The location is great , the value is excellent, rates are probably very low because of the pandemic , all the staff aside from housekeeping, could use a class on “ hospitality business 101 “ there were times I thought I was invisible , they either ignore you , or they are just rude …. Room was ok and for this price I don’t complaint the only problem the bathroom sink didn’t have a p trap and every night had to plug the sink , to avoid sleep with sewer odor …come on a simple cheap fix ….
Daniel, 7-night trip

10/10 Exceptional

La ubicación es excelente, la administración es flexible, el personal es muy amable y la relación precio/calidad es muy buena.
Ricardo Daniel, 1-night trip

6/10 Good

Fomos muito bem atendidos no nosso check-in, que foi com o pessoal do turno da tarde. Infelizmente, não tivemos a mesma experiência com o pessoal do turno da manhã, que eram extremamente sem vontade. No geral, a hospedagem foi ok. Tivemos problema com o WiFi no quarto de final 09 e nos alteraram para um quarto superior, graças ao bom serviço do pessoal do turno da tarde.
Jorge Gustavo, 4-night trip

10/10 Exceptional

Good
Melvin, 1-night trip

6/10 Good

Ubicación muy práctica y habitaciones amplias

La ubicación del hotel es muy práctica (en pleno centro de Montevideo, sobre la avenida principal). La habitación de tipo Superior es espaciosa y cómoda. El personal fue muy amable y servicial, pero tienen poco personal y no dan a basto (tuvimos un problema en la habitación cuando llegamos el viernes por la tarde y nadie pudo resolverlo hasta el sábado porque la persona de recepción no podía dejar su puesto de trabajo y no había nadie de mantenimiento). El desayuno estuvo bien, pero fue un poco decepcionante por la falta de variedad y porque se notaba que los bizcochos no eran de ese día (incluso en pandemia, nos hemos quedado en hoteles de menor calidad con una oferta mucho más amplia, apetitosa y fresca). En general, es un buen hotel pero no es un hotel de cuatro estrellas, como se publicita.
Alex, 2-night trip

6/10 Good

Property looks well kept and clean. However, the room could have a more detailed maintenance.
Martha, 7-night trip

10/10 Exceptional

I like the hallway, main entrance. Large entrance with big sofa and water come down.
4-night trip

6/10 Good

PASABLE

Sólo fue una noche. La habitación bien. recepción únicamente correcta
ÀNGEL, 2-night trip

10/10 Exceptional

La ubicación es excelente, la atención del personal es inmejorable. La calidad del desayuno debe mejorar.
6-night trip

2/10 Poor

Pésima ubicación en barrio lleno de drogadictos e indigentes, personal prepotente u maleducado querían alojarme en una habitación apestosa a humedad y caño, instalaciones viejas alfombras podridas, quisieron cargarme dos veces la estadía y ni siquiera me hicieron un reembolso porq decidí no quedarme en su mugrero
luis, 2-night trip

8/10 Very good

A excepción de que justo el service room no funciono por reparación de la cocina, la atención y el servicio estuvo bien
Teresita, 3-night trip

8/10 Very good

A cortina ao invés de box é um horror. Enquanto vc toma banho gruda em vc, e molha o banheiro todo.
Cassiane, 2-night trip

4/10 Fair

The rooms need to be updated.The bathroom smelled of urine. The carpet in the room and hallway smelled. The bathroom door handle was loose. The hotel lobby and where they had the buffet breakfast were the only yhings that looked updated. The staff was not friendly or welcoming at all.
Roe, 3-night trip

10/10 Exceptional

Great location Great Service!

It is a great location walking distance to many museums, the old Montevideo and restaurant. Service was great, Maid derive outstanding. Comfortable bed and pillows. Nice diverse breakfast.
daniel, 2-night trip

6/10 Good

Hotel céntrico, lo recomiendo por esto.

Estuve sólo una noche en viaje de turismo, el hotel está muy céntrico, ampliamente conocido siendo esto una gran ventaja con los taxis ,no hay que estar dando direcciones, hubo un descuido de la limpieza pues habían restos de comida en el mini bar, esto fue desagradable, por lo demás bien, el check in muy rápido.
ELOY, 1-night trip

10/10 Exceptional

Great location, great service

They are very helpful at the desk and held our luggage so we could go on an overnight to Colonia. They told us we’re to get a plug so we could plug in our phone and are very pleasant to deal with.
daniel, 1-night trip