Room was new and clean with a big soaker tub.. the tub was the selling point for me. I had a Superior Spa room. Unfortunate that when i first arrived, i was earlier than the 4pm check-in time so i wanted to leave my bags and explore before checking in. The young lady (who spoke perfect English) says, "Check in is at 4pm, so youre here for what?" I was taken aback as I said to leave my bags.. i also asked about my next day's reservation which i had made separately since deciding later i would need another night. I asked if that meant i had to checkout and then checkin again the next day and she promptly said "Yup" without even looking at me or looking at my reso. This first impression of their service was brutal.
Fortunately, when i returned to check-in, another agent was there to assist me and was able to accommodate me by keeping me in the same room and no need to check out/checkin. She was very pleasant and understanding. I was happy to not see the previous agent again during my stay. If it werent for her, it would be 5star review overall. But the room was great. Wireless charging, a tea kettle with Osullac tea provided (a nice touch) and Bluetooth speaker and huge tv and great AC. Simple breakfast included. But also so many food options just outside. Lots of shopping within walking distance also. Bonus is a small parking lot which was convenient for getting picked up by car. Id recommend this hotel.