2/10 Mediocre
30 de diciembre de 2025
Made a reservation 2 months before the trip. Got an email from the accommodation that they were fully booked and cancelled the reservation on the day I was supposed to check in. Arrived at the venue at 3am without knowing. They just told me to contact Hotels.com and asked me to get a refund. Contacted the website and they just confirmed the refund. I had to book a room on my own at 8 or 9am. This is the worst experience and probably the worst nightmare that can happen to the tourists. This whole experience set the tone for the stay in KL and both the accommodation and the website, Hotels.com, wouldn't take the responsibility and were unreliable. If you ever consider booking a room at this venue through this website, think twice please
Kwang Sub
Kwang Sub, viaje de 4 noches
Opinión verificada de un huésped de Hoteles.com


















