Too expensive for one thing. I had to add on a day to a pre booked trip because of the snow emergency in Boston. That’s not your fault, I know.
But after a full day of travel I arrived at the hotel, tired and hungry, again, not your fault, we’re getting there.
The hotel restaurant was booked by a private party, sweet 26 birthday or something, again, not your fault.
Now the complaint part…desk clerk calls taxi for me to transport to restaurant, where ostensibly I could eat dinner. Clerk says taxi will be here in ten minutes, I could wait in front of hotel. Cool. Before I move into next part, I have to mention I am presently mobility impaired, walking with excruciating back pain due to upcoming procedure. I get outside to wait for alleged imminent taxi, nothing…10 minutes…20 minutes, go back in lobby to check with clerk, he acts like he’s never seen me before in his life. Here’s where I mention that out front of the hotel, there is no bench, no seats, there’s not even a hedge or a column U could lean to support myself for this long wait. At 35 minutes, gave up, thanked the desk clerk (admittedly sarcastically) went back to my room and cried myself to sleep. (of course I didn’t cry myself to sleep, that’s silly. I beat my children)
I’m only reporting this because there seems to be a kink in the chain of good customer service here, and with so many products being out there and similar, sometimes customer service is the only thing that differentiates “good” from “excellent”.