I had booked four nights to stay at this hostel. On my first night I found a bed bug crawling on me, so I checked the mattress and sure enough found a shell of another. I left by 10pm and the man on staff said I would get a full refund the next day. I went back the next day and was told by another man that I would get a partial refund, which I said was not ok, so he said fine but that it would have to be deposited in my bank account, no cash. It has been over a week and still no refund. I got bites and lost a ton of money, not at all happy!