6/10
When we booked, the description said queen beds. When we arrived, we had a double. Apparently the updates were to replace queen beds (which really are too big for the tiny rooms) with twins and doubles. This info was not transmitted to the online booking entities they use. The bed was very uncomfortable side and very lumpy.
Also asked about splitting the bill. We had booked 2 rooms and were to pay at the motel which has no on site personnel. When I called their customer service I was told the room was paid when we booked. Today I had 125.94 debited to my checking account (only 1/2 the total on the receipt)….. All in all they have some major kinks to work out and definitely needs to work on transparency and communication.
Dorothy
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