2/10 Mediocre
4 de jul de 2025
TERRIBLE - BEWARE
Upon arriving, I found the door to my room was clearly visibly damaged. There is no staff on sight so I contacted the number provided at check in. I asked to move to a new room and was told that there were no other rooms available. I stated that I did not feel comfortable staying in this room. Shortly after I discovered the door did not lock and attempted to send a video showing the door did not lock and my video and messages were then undeliverable. I was not going to stay in an unsecured room and without an option to contact someone for a resolution, I booked a room somewhere else. I attempted to reach out for a refund through the booking site and the property told me I would not be refunded because although damaged, the door locked. I told them I have video proof but was unable to share as it appeared the had blocked me. They denied blocking me however my messages have remained undeliverable. I was also told I couldn’t be refunded because I had not canceled my reservation however through the booking site, it says the reservation can not be canceled once you have checked in. Horrible horrible customer service- if you stay here beware; you may be expected to stay in a room that does not lock and is visibly damaged and be expected to pay full price!
Nicole
Nicole, viaje de 3 noches
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