10/10 Excepcional
7 de ago de 2025
Truly unforgettable
We stayed at Nazuna Hakone during our honeymoon and, without exaggeration, it was one of the best experiences of our lives. The hotel is flawless — brand new, spotless, beautifully organized, and designed in traditional Japanese Ryokan style, offering a deep cultural immersion.
The service was simply extraordinary. The staff was respectful, kind, and always one step ahead, anticipating every little detail. We were welcomed with handwritten letters in Portuguese and a photo of us — such a heartfelt gesture.
One of the most impressive things was the coordination between properties. When we mentioned that we’d be heading to Nazuna Kyoto next, the Hakone team sent all of our preferences to the staff there — including our favorite foods and drinks. When we arrived in Kyoto, they already knew everything! It was a level of hospitality we had never experienced before.
We chose the Japanese breakfast, which was delicious, and dinner was a full experience with a private chef cooking right in front of us. The hotel is quiet, cozy, and the perfect place to relax.
Hakone is already a magical destination, but our stay at Nazuna made our honeymoon unforgettable. We’ll absolutely be back!
JUANA
JUANA, viaje de 1 noche
Comentario de huésped verificado de Hoteles.com
