If I could describe Hazz Hotel Baku in one word, it would be “horrible.”
We arrived with a confirmed booking, only to be told there was no room available and were moved to another property (VIRTAGE Hotel), which felt like a basement-level facility rather than a proper hotel.
The rooms were outdated, smelly, and poorly maintained. The one we were given had multiple issues: broken and flickering lights (even after maintenance attempts), and an overall neglected condition. The mattress was heavily worn out, to the point where we had to layer blankets just to avoid feeling the springs.
Basic services were missing. There was no bottled water on arrival, and despite requesting it, we were told they had none available. We only received two bottles just before checkout. Toiletries such as soap and shampoo were also not provided, and there was no refilling during our stay.
Wi-Fi did not work in the room, and even mobile data was unusable due to the room’s location. Staff were frequently seen smoking right outside the main entrance, which added to the poor impression.
To make matters worse, after 11 PM—while we were resting after a long flight—a staff member knocked on our door demanding a $7 city tax payment. This felt completely unnecessary and poorly timed, especially since we still had two nights left and it could have been requested during the day.
The only positive aspect was the location near Nizami Street. Otherwise, this stay was extremely disappointing, and I would not