arrived at 10.30 pm from abroad - had alerted the hotel when booking, but receptionist was complaining reception closed at 11 pm. Hotel room was dirty - sheets on the floor, towels in the shower. Went down again, receptionist said he had already switched off the computer and wanted to go home but 'pas de problemes' (?) would find another room. Browsed to find a clean room ''but most available rooms were bigger' , 'in the worst case he would have to give me a bigger one', finally found a small room that had been cleaned. Next day, when i checked out, i mentioned to (another) receptionist that i had had to change rooms during the night, and he said 'yes, i heard, mais cest pas grave, pas de soucis' (?). No apologies, customer service non existant. did not feel welcome.