4/10 Aceptable
2 de jun de 2025
What an absolute disgrace. We booked what was advertised as a beautiful, upscale new hotel, complete with high-end amenities. What we got was a construction zone masquerading as a functioning property.
From the moment we arrived, it was clear we had been misled. The building is still under construction—loud, dusty, chaotic, and utterly unfit to host paying guests. The spa? Nonexistent. The pool? Closed. The air conditioning? Barely functional. Construction workers and their equipment filled the halls, stairwells, and elevators—making basic movement a challenge.
The so-called “lobby” and “restaurant” looked like someone abandoned a project halfway through—stark, unfinished, and unwelcoming.
Our room? Paint-smeared floors, a missing door handle that made the bathroom a safety hazard, and basic amenities like the TV and fridge that didn’t work. We had to call for help multiple times just to get through our stay.
When we asked for compensation, we were offered free breakfast. That’s it. For the price we paid (in full, in advance), this was a bait-and-switch of the worst kind.
The only reason I’m giving this two stars instead of one is because the staff tried to be helpful (even when they couldn’t do much) — and the croissants were truly excellent. But that’s far from enough to justify the disaster we walked into.
Marianna
Marianna, viaje en familia de 4 noches
Comentario de huésped verificado de Expedia
