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Hotel Excelsior

3.0 star property
Hotel with restaurant, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Hotel Excelsior offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travelers.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities

Main amenities (10)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Ski storage
  • Terrace
  • Garden
  • Front-desk safe
  • Self-serve laundry
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
The current price is $281
$302 total
includes taxes & fees
May 19 - May 20

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, desk

Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South) | 1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

9.4 out of 10
Exceptional
(13 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, minibar, in-room safe, desk

Economy Double Room

9.0 out of 10
Wonderful
(21 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North) | 1 bedroom, minibar, in-room safe, desk

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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Exterior
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9.4 out of 10, Exceptional, 618 reviews
The price is $220
$239 total
includes taxes & fees
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About the neighborhood

Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Furi Ski Area - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Whymper-Stube - ‬4 min walk
  • ‪Parkhotel Beau Site - ‬2 min walk
  • ‪Walliserkanne - ‬3 min walk

About this property

Hotel Excelsior

  • Hotel Excelsior offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travelers.

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 10:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

What to do

  • Helicopter/airplane tours
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Ski runs nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television

Home comfort

  • Heating
  • Minibar

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant La Ferme - Onsite restaurant.
Restaurant Luna - Onsite restaurant. Open daily.
Ex Bar - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 50.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 20 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Excelsior Zermatt

Excelsior Zermatt

Hotel Excelsior Hotel

Hotel Excelsior Zermatt

Hotel Excelsior Hotel Zermatt

Frequently asked questions

Does Hotel Excelsior offer free cancellation for a full refund?

Yes, Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Excelsior?

Yes, pets are welcome, with a limit of 2 total. There's a charge of CHF 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Excelsior?

Sorry, there's no onsite parking at Hotel Excelsior.

What are the check-in and check-out times at Hotel Excelsior?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Hotel Excelsior and nearby?

During the winter, enjoy nearby recreation like ice skating and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation onsite includes helicopter/airplane tours. Hotel Excelsior also has a garden.

Are there restaurants at or near Hotel Excelsior?

Yes, there's an onsite restaurant, Restaurant La Ferme.

What's the area around Hotel Excelsior like?

Hotel Excelsior is a short 5-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt - Furi.

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Reviews

Hotel Excelsior Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.4

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as good, excellent, or very good by multiple guests. (21 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
View
Breakfast
Service staff
Location
Food
Balcony
Coffee
Towns
Bed

Reviews

Verified

10/10 Exceptional

Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Bing, 1-night trip
Verified

10/10 Exceptional

Staff were warm and friendly especially the bartenders whose names I can’t remember. There was this one guy who was courteous to point out a few hotspots nearby which made my overnight stay better. Thank you ;) I enjoyed the ambiance, heated towel racks and warm bathroom floor. It was short stay but good place to stay. I would visit again and recommend to others.
Kristal, 1-night trip
Verified

10/10 Exceptional

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.
Tim, 1-night trip
Verified

10/10 Exceptional

Great mountain view😆
Takumitsu, 1-night trip
Verified

10/10 Exceptional

Helpful staff, good breakfast nice room, beautiful balcony view.
Imran, 1-night trip
Verified

6/10 Good

Convenient location.
Shayan, 1-night trip
Verified

10/10 Exceptional

great view to the main mountain
Isaac, 1-night trip
Verified

10/10 Exceptional

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Catherine, 1-night trip
Verified

10/10 Exceptional

Great Hotel! Perfect location
William, 2-night trip
Verified

10/10 Exceptional

Staff was so friendly! Carmen was so great and friendly!
Adora De, 1-night trip
Verified

8/10 Very good

Staff was super nice very helpful breakfast was great
Kelley, 2-night trip
Verified

10/10 Exceptional

We stayed at a room with a balcony facing mt Matterhorn. Train station is in walking distance and the streets are luggage friendly. The hotel is close to the river and you will have lots of dining options. With the forever changing mountain climate, clouds flying in and out, a nice Mountain View helped in deciding when to head to the top viewing platform.
lisan, 3-night trip
Verified

10/10 Exceptional

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.
Theresa, 2-night trip
Verified

10/10 Exceptional

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I
thea, 2-night trip
Verified

10/10 Exceptional

The staff was friendly, helpful, and attentive.
Clifford, 8-night trip
Verified

10/10 Exceptional

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Joan, 2-night trip
Verified

10/10 Exceptional

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good
Robert, 1-night trip
Verified

8/10 Very good

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Katherine, 2-night trip
Verified

10/10 Exceptional

We only stayed one night in summer and we enjoyed our stay. The hotel is 5 minutes walk from train station and the room was spacious. We had a balcony with a view of the Matterhorn. Breakfast was included. Ideal hotel for short stays as convenient to train station and village.
Ian, 1-night trip
Verified

10/10 Exceptional

Great Hotel, Great Stayy. Beds could be more conformable though.
Robert, 1-night trip
Verified

10/10 Exceptional

Good location
Irfan, 2-night trip
Verified

10/10 Exceptional

This was a great room! Loved the space and the view was spectacular! Staff and breakfast were great!
Donna, 1-night trip
Verified

8/10 Very good

We had a great time. The hotel was close to station and staff team, especially the morning buffet team were great and helped us have a great vacation. Highly recommend this hotel for friends and family.
parul, 2-night trip
Verified

10/10 Exceptional

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.
Matthew, 2-night trip
Verified

10/10 Exceptional

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Michael, 3-night trip