4/10 Aceptable
26 de marzo de 2025
When checking in, the hotel couldn't initially find my reservation and said it was because I booked through Expedia. Once that was sorted, I had to wait for a groundskeeper to let me into the property and he let me choose my room, saying they didn't know we were coming so none were prepared for us. The room was beautiful, but the trash was full, the coffee machine had an old used k cup in it, and the bed was broken. In the morning, the groundskeeper stopped me on my way out to inform me that I hadn't paid. He showed me a text message from the property manager that made no sense and included inappropriate language. I pulled up my bank app and showed him the charge to my account, then listened to him argue on the phone to this woman as she continued to insist I hadn't paid. For the record, he seemed very kind but stuck in an impossible situation. Very disappointed in the lack of professionalism from management on this one. Will not return or recommend, which is a shame because I visit Kalamazoo often.
Sarah
Sarah, viaje de 2 noches
Comentario de huésped verificado de Expedia
