2/10 Mediocre
28 de jul de 2025
No room available, despite booking!
Absolute shambles! Arrived and tried to check in, only to be told that our booking had been cancelled and we’d been told (obviously we hadn’t been, or we wouldn’t have tried to check in!!). Told it was cancelled by hotels.com, and the hotel was now fully booked, with no rooms available. Had to find another hotel, otherwise we were stranded in Derby. Had no choice but to pay significantly more for the night at another hotel.
Spoke to hotels.com who confirmed they didn’t cancel the booking, and it was still live on their system. It was still showing as booked on my account as well. Clearly the hotel is cancelling bookings for more lucrative ones.
We weren’t the only ones with complaints, as the guests checking in before us came back down to complain whilst we were trying to sort something out, as there was someone getting changed in their room! They’d also been told that their booking was cancelled when trying to check in.
Avoid at all costs.
John
John, viaje de 1 noche
Comentario de huésped verificado de Hoteles.com