2/10 Mediocre
19 de may de 2025
Only a robot😐
My husband and I were looking forward to a one night stay but we had a family medical emergency and tried to cancel. Hotel said I would have to contact Hotels.com/Expedia. There is no way to cancel…only a robot answering. Made reservation on 1-15-2025. Tried calling starting 4-22-2025 for several days…still only a robot answers. They have my $132.80 and I am out the money. Four other hotels in Michigan where we had reservations gladly and kindly allowed us to cancel snd wished our family a speedy recovery. A very sad situation. The manager at the hotel was very nice but insisted she did not have my money…so I had to keep calling Hotels.com with no answer and no sbility to speak to a human. Lynn
Lynn
Lynn, viaje de 1 noche
Comentario de huésped verificado de Hoteles.com