4/10 Aceptable
9 de may de 2025
The hotel appears to be a new property. I am disappointed with the stay and service.
I booked and paid for a suite with 2 queen beds and a sofa (advertised as sleeps 5).
No suites (with sofa bed) are available at this property. Even after confirming my preference (suite with sofa) on the day of stay (earlier in a phone call), they stated it was an error and could not accommodate me at the time of check-in. Moreover, the hotel cannot provide an extra bed mattress for the guest (instead, on the sofa in the booking).
Secondly....
The main room entrance door was misaligned and could not be closed/locked. Since there is no maintenance staff, we had to put a chair and our luggage suitcases against the door to keep it closed (overnight)so we could sleep. Maintenance personnel came following day to fix it, meanwhile, we could not leave the room until this was completed..
Finally, No Hot Water for showers!!!
We have to take showers in lukewarm water. Something's wrong with water heaters, they claimed.
Both days I stayed, we took warm showers.
Overall, Poor rating. Marriott should investigate and fix these to save their reputation.
Prady
Prady, viaje en familia de 2 noches
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