2/10 Mediocre
3 de nov de 2025
The hotel is not ready for guests. It took us nearly 2 hours to check in. We could not go to our room for the first time without a Butler, and none were available. When we finally got to our room, the mini bar was not stocked. When fully stocked, it only has soda, juice, and beer. Liquor is not available in the room. We were not told that they do have chairs at the beach, others at the property told us. If we wanted house keeping, we had to call for it. We ordered room service for after the evening show, it was delivered prior to the show. There is not enough wait staff in the restaurants, so even though there are tables, unless you go at 5 or 9, you have to wait. The preferred section, is open to everyone. And the preferred bars still poured well liquor. It was not worth the price and does not live up to the Secrets name.
Trisha
Trisha, viaje de 4 noches
Comentario de huésped verificado de Hoteles.com
