My partner and I stayed at The Views Baía Hotel from Saturday, 10 May to Thursday, 15 May, and while the hotel had several positive aspects, a number of avoidable shortcomings prevented our experience from being truly memorable. Unfortunately, our stay got off to a poor start. Upon arriving, we were greeted with a blunt “Passports” from the front desk staff, with little to no further conversation apart from a brief mention of the visitor tax and the optional no-cleaning policy. I had to prompt questions regarding things like hotel parking, and overall, the interaction felt cold and transactional. A smile or even a “welcome” after a long day of travel would have gone a long way. Sadly, the check-out experience was almost identical—no inquiry about our stay or any farewell, just a bill and a goodbye. There were a few puzzling service moments during our stay. When we asked for an iron and ironing board, we were told that a single iron was available—but only in a service room on the 3rd floor of this 11-floor hotel, and it couldn't be brought to the room. Another odd instance involved a staff member knocking repeatedly just to hand over a single wrapped chocolate—nice idea, but a little overbearing in delivery. The Views Baía has potential—it’s well-situated, the facilities are modern, and the “no cleaning” discount was a unique perk. However, the lack of warmth in service, combined with a few service and comfort issues, kept this from being the relaxing and special stay. 3/5
