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The Swan at Hay Hotel

4.0 star property
Georgian hotel in Hereford with 2 restaurants and bar/lounge

Choose dates to view prices

Photo gallery for The Swan at Hay Hotel

Meeting facility
Exterior
Garden view
Property grounds
Garden
Nestled in a charming setting, The Swan at Hay Hotel offers upscale comforts and warm hospitality. Begin your day with breakfast or unwind at the bar, surrounded by lush gardens and a serene terrace. With in-room WiFi, laundry facilities, and helpful staff previous guests have loved.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet friendly
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Room service
  • 2 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Snack bar/deli
  • Self-serve laundry
  • Luggage storage

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is $132
$158 total
includes taxes & fees
Nov 9 - Nov 10

Why we love this property

Georgian charm on display
Discover Georgian architectural splendor and meticulous decor at this hotel. The garden adds a touch of natural elegance to the historic setting.
Cuisine worth savoring
This hotel features 2 restaurants specializing in British cuisine. Guests can savor full breakfast and relax at the bar after a delicious dinner.
Premium slumber zone
Curated guestrooms showcase individual decor, providing a distinctive ambiance. This hotel creates a premium sleep environment for restful nights.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | 1 bedroom, individually decorated, individually furnished, desk

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, individually decorated, individually furnished, desk

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, individually decorated, individually furnished, desk

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, individually decorated, individually furnished, desk

Deluxe Double Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Heating
Free cribs/infant beds
TV
Separate bedroom
Separate bathtub and shower
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Superior Room | 1 bedroom, free WiFi

Three Cocks Hotel

  • Free parking
  • Free WiFi
  • Non-smoking
9.4 out of 10, Exceptional, 58 reviews
The price is $121
$178 total
includes taxes & fees
Dec 1 - Dec 2
Three Cocks Hotel
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About the neighborhood

Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ

What's nearby

  • Hay Castle - 3 min walk - 0.3 km
  • Hay-on-Wye Library - 4 min walk - 0.4 km
  • The Old House - 4 min walk - 0.4 km
  • The Lion Street Gallery - 4 min walk - 0.4 km
  • The Warren - 9 min walk - 0.8 km

Getting around

  • Cardiff International Airport (CWL) - 102 min drive
  • Builth Road Station - 31 min drive
  • Hereford Station - 32 min drive
  • Cilmeri Station - 33 min drive

Restaurants

  • ‪The Bull's Head - ‬11 min drive
  • ‪Antur Brew Co - ‬8 min drive
  • ‪The Three Tuns - ‬6 min walk
  • ‪Blue Boar - ‬2 min walk
  • ‪Boat Inn - ‬8 min drive

About this property

The Swan at Hay Hotel

The Swan at Hay Hotel puts you within a 15-minute drive of Brecon Beacons National Park. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out The Garden Room, one of 2 restaurants, which serves British cuisine and is open for breakfast, lunch, and dinner. Other highlights at this Georgian hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 19 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • Archery
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Fishing nearby

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Built in 1812
  • Garden
  • Terrace
  • Banquet hall
  • Georgian architecture

Accessibility

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping

Special features

Dining

The Garden Room - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
The Market Bar - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
1812 Bar - This bar specializes in British cuisine and serves light fare only. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 15.00 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 15.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Policies

This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

National rating

This property has received its official star rating from Visit Wales.

Also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Does The Swan at Hay Hotel offer free cancellation for a full refund?

Yes, The Swan at Hay Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Swan at Hay Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at The Swan at Hay Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Swan at Hay Hotel?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at The Swan at Hay Hotel and nearby?

Have fun during the warmer months with activities such as archery. The Swan at Hay Hotel also has a garden.

Are there restaurants at or near The Swan at Hay Hotel?

Yes, there are 2 onsite restaurants, featuring British cuisine.

What's the area around The Swan at Hay Hotel like?

The Swan at Hay Hotel is a short 4-minute walk from Hay Castle and 5 minutes' walk from River Wye.

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Reviews

The Swan at Hay Hotel Reviews

8.8

Excellent

8.8

Cleanliness

9.2

Location

9.0

Staff & service

8.4

Eco-friendliness

8.2

Property conditions & facilities

What guests liked

  • Breakfast was consistently excellent with a good choice of options and perfectly cooked eggs. (9 reviews)
  • Food was top tier, with good options for dinner and breakfast at reasonable prices. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Food
Breakfast
Location
Gardens
Bathroom
Towns
Parking
Bed

Reviews

8/10 Very good

Perfect Location

The hotel is in a perfect location for a visit to Hay on Wye. It is a short walk to all the shops and amenities. It has on site parking behind the hotel. On this particular visit I had twisted my knee prior to arrival and I found the staircases up to our room a bit of a challenge.
Colin, 1-night trip

10/10 Exceptional

thank-you always a very enjoyable stay and excellent food
Jane, 1-night trip

10/10 Exceptional

Excellent hotel.

Staff friendly and obliging. Food good. Weather was lovely to sit in the garden.
Carol, 1-night trip

10/10 Exceptional

We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
2-night trip

8/10 Very good

There is hotel parking but it is a tight fit if you arrive late. Didn’t use the dining facilities as there are better options in the town
Yvonne M, 1-night trip

10/10 Exceptional

A wonderful place to stay and enjoy Hay! We’ll be back!
Denise, 1-night trip

10/10 Exceptional

Stay in Hay

Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Peter, 2-night trip

10/10 Exceptional

Staff was so helpful and friendly- especially Sandy! Highly recommend
Susan, 1-night trip

10/10 Exceptional

Comfort away from home

A really pleasant night’s stop with excellent food and service. Will certainly visit again when we have more time.
Elizabeth, 1-night trip

8/10 Very good

A very nice & convenient hotel for a weekend soaking up the atmosphere in Hay on Wye and browsing through the book shops. The staff were extremely friendly and helpful. We were in Room 1 which is above the kitchen so noisy first thing in the morning. The signal for the TV was not reliable. However, these did not detract from our wonderful stay.
Simon, 1-night trip

10/10 Exceptional

The Swan is a wonderful place outstandingly beautiful like stepping back in time original windows wood work etc absolutely delightful
Jane, 1-night trip

10/10 Exceptional

The Swan is a great place to stay, conveniently located near the center of town with easy access to a laundry, an ATM, a Post Office, restaurants and shopping. The staff are friendly and helpful. Breakfast, lunch and dinner are served and the pub offers light options between meals. Top ratings.
H Chase, 5-night trip

10/10 Exceptional

Great location with quaint charm

We booked this at the last minute and arrived just 15 minutes before the kitchen was to close. They were very helpful and made sure we got seated and fed on a cold rainy night. This hotel is very close to the shops in town, perfect for a book holiday. The staff was very helpful in locating and directing me to a place that could help me ship my books back home.
Ken, 1-night trip

10/10 Exceptional

This is a beautiful inn inside and out with great inside and outside dining facilities as well. If you only think to visit Hay-On-Wye dyring the book festival you are missing out on all the other wonderful attributes of the region. The walking is fabulous, ancient wooded footpath along the River, Mouse Castle Woods, Hay Castle, the outdoor market huge ancient Yew trees at Cusop's St. Mary's church. If, like me, your purpose is to explore on foot, tuck some slippers in your backpack so as not to dirty the carpets. Slippers are not provided :)
Mary, 2-night trip

10/10 Exceptional

We'll be back!

Lovely comfortable room (even with the heat!) with an incredible view. Beer garden was a great space to have a drink in. All the staff we met were so helpful, a real credit to the Swan. Only negative was the price of food was a bit high but I appreciate costs of ingredients are probably huge nowadays with inflation...
William, 2-night trip

8/10 Very good

The room was comfortable and warm. Enough space to relax. Good shower but the bath was a little uncomfortable - too big! Very helpful staff. The TV system is not linked to the internet so can't get netflix, firestick, on demand or catch up.
Jonathan, 3-night trip

10/10 Exceptional

Beautiful room

Lovely clean comfortable room, beautifully decorated! Would point out that not all of the deluxe rooms have separate shower and bath as described on Hotels.com though. (shame as that was our reason for choosing a deluxe room!) Parking onsite and we were able to check in early. Comfortable bars and dining room. Unfortunately our dinner booking was not recorded and we were told the kitchen was closing when we went down, this made us feel uncomfortable and rushed with our meal. Food and service were excellent though. Very good breakfast - good choices on the menu although limited continental options - no croissants that day. We had a lovely stay and would have stayed longer if we could!
Paula, 1-night trip

6/10 Good

Hay on Wye lovely, hotel well placed to walk around town and a path down to the river.
Iain, 1-night trip

8/10 Very good

A good stay, everything completely satisfactory. Helpful checkout person.
PAUL, 1-night trip

10/10 Exceptional

The Swan at Hay Hotel couldn't have been better. The accommodations, staff, and location were perfect for our stay in Hay-0n-Wye.
Jacqueline, 2-night trip

6/10 Good

Location was good but the hotel was only OK.

It was ok..good location for Hay but a little shabby around the edges and the food was dreadful. It seemed to cater for the local crowd which is good for them so the garden was full of lots of people enjoying the weather and the beer and bar food. I had to queue for some time at the bar to get a glass of wine and the bar was at the other end of the hotel. The TV in the room didn’t work and the hotel was quite noisy.
Judy, 1-night trip

10/10 Exceptional

Excellent location and lovely building in beautiful Hay. Love the original sash windows.
Charlotte, 1-night trip

10/10 Exceptional

Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
Joseph, 2-night trip

8/10 Very good

I like the helpfulness of the staff when dealing with minor issues.
Sandra, 1-night trip

8/10 Very good

Really lovely hotel.

Lovely hotel. The staff were amazing and very friendly. Food was top tier. We arent usually the type to eat at the hotel we stay at, as we like to try more of the local places. But the food was so good we ended up having breakfast two of the days and dinner. The room was very nice and well equipped. The only issue we had was that when someone in the building used the hot water, we could hear banging from what sounded like the pipes which seemed to go on through the night. We did report this to reception and hopefully it'll get sorted for anyone else staying in that room. But overall a great experience.
ryan, 2-night trip