When making our reservation we looked at past reviews and they were very good. However, many more resent reviews were not so glowing talking about the renovation. We called the hotel, spoke to John, and were told, come for the first night and if unhappy we could have early checkout and would not be charged. We did not leave early and stayed for our whole reservation time. The rooms were clean, large and roomy and beds very comfortable
Yes, a renovation is taking place. There were some minor inconveniences but that has to be expected when construction is taking place. We were two couples traveling together, reserved two rooms for five days each. We were very pleased with our stay. The hotel staff was very friendly and helpful. Even the construction workers were helpful, opening doors, moving out of our way and always friendly as we would meet them in the public areas.
My whole carrier was in a retail customer service type business. I am very much aware of inconveniences that take place during a renovation as well as construction can be messy with sheet rock dust and saw dust. But the employees, both hotel and construction, were doing all they could to keep it clean and neat.
My opinion, the same people complaining about the construction would also complain if the hotel became dated and run down.
The remodel will soon be done. We would recommend this hotel to anyone traveling through Marble Falls