6/10 Bueno
19 de jun de 2025
The photos of the cabin layout and the amenities at the resort were misleading. The cabin, while spotless and in nice condition, was a duplex and small for a family of three. The front desk while nice were not helpful. They didn’t know basic concierge things like times when the shops were open or how long the zip line across from there office would take to complete. Also they didn’t tell us about the all access pass and the young man said it had just changed and knew nothing useful about it which was frustrating. Make sure to research the access pass and how to use it before you get there. Plus all the shops in the hailiali village close at 5:30 so if you’re not there in time you won’t see anything or have food - everything was always closed during the week except the restaurant. The restaurant and its staff were really nice and helpful. While it’s location was near the canyon, it’s far from anywhere else and takes at least 15 minutes to get to the next resort/ranch with food.
It was an awesome view to wake up to and the trails were nice, I just wish I would’ve known more of what to expect and not been misled by the photos and details on the app.
Lindsay
Lindsay, viaje en familia de 2 noches
Comentario de huésped verificado de Hoteles.com
