The hotel is very beautiful but some of the room amenity choices was a bit odd.
For the positives, the bathroom was clean and even had a grab bar near the toilet, which was a nice accessibility touch while the shower was perfectly functional. We had a nice large and comfortable bed and the decor was really lovely. We also had a little balcony but I suspect that was because we had a suite room.
For the oddities, we didn't have a kettle or any way to make coffee and there was only one very small garbage can which was a bit inconvenient.
The staff were fine, not overtly friendly (but that's normal in the Balkans) but were present and attentive. It's perfectly located right in the middle of the old town, walking distance from all the main sites and only a few minutes from the main pedestrian area.