4/10
So disappointed by this hotel's service! The room was nice and location was okay but I was charged double for my stay!
I paid the entire cost through hotels.com at the time of booking. Upon checking out of the hotel I was given a receipt showing $0 owed however a few days later I noticed 3 charges on my credit card that all equaled to the amount I already paid through hotels.com.
These charges were not for any kind of security deposit or anything like that. I called Marriott but it took me almost a whole week to get ahold of the manager at the property in charge to discuss billing.
Once finally getting ahold of the manager I was told that they did not know what those charges were for and would issue a refund.
It's been over 2 weeks and I have not recieved a refund to my card.
It's very frustrating to have such a great trip turn into a headache afterwards trying to get this corrected!
Amanda
Viaje en familia de 4 noches