4/10 Aceptable
19 de jul de 2025
Paid for the King forced to take a Queen…
We had paid for the King room 7 days in advance. We checked in at 9:30pm, entering the room we realized the room had 2 Queens, and was handicapped accessible. We returned to the front desk only to be told that they thought it was a King, and they had given our room to another person, the room I have already paid for… We then was given a new room, we didn’t want to take the handicapped room if someone else would need it. As we try to enter the new room the key fob did not work, my wife went to the front desk, again. The worker came up with a new key that worked. We paid over $900 for 4 nights and was given the wrong room, never was offered any type of compensation or any sort of apology. The rooms are $200+ a night, no microwave and no pool, After checking in the room I went back to Hotels.com and found that they were still selling the King rooms and available to check in now. Very disappointed in the hotel… The room was very nice, clean hallways and nice workout center. For the price not worth it.
Jason
Jason, viaje en familia de 4 noches
Comentario de huésped verificado de Hoteles.com
