I had a very disappointing experience at this hotel. The receptionist struggled with English, and I waited an hour to check in. When I finally got my room, I asked where to park and was told to use the back lot, but it was full. They even suggested parking on the sidewalk, which I refused. I ended up parking on the street.
The room was filthy—dusty, with multiple strands of hair in the bed. When I requested fresh sheets, the staff initially handed me blankets instead of changing them. He only changed them when he realized I wouldn’t do it myself and even took pictures of the room. While the staff was friendly, customer service training is desperately needed.
The hotel felt like a cheap motel. The bathroom was dirty, with used towels and a disgusting floor. My room key constantly failed, forcing repeated trips to the front desk. I saw other guests dealing with the same issue. Despite paying Hilton-level prices, the experience was far from upscale.
The room next to mine was open, trashed, and unattended for hours. I reported it, but no one came to check. The loud train passing all night made sleep impossible. A hallway window was broken and held together with tape.
Overall, I was shocked by the poor conditions and lack of service. For the price, this stay was unacceptable. I will never return.