McLeod County Veterans Memorial Park - 18 min walk - 1.5 km
Otter Lake - 1 min drive - 1.8 km
Hutchinson City Hall - 2 min drive - 1.8 km
Getting around
Minneapolis, MN (FCM-Flying Cloud) - 59 min drive
Minneapolis - St. Paul Intl. Airport (MSP) - 74 min drive
St. Paul, MN (STP-St. Paul Downtown) - 84 min drive
Restaurants
McDonald's - 5 min drive
Culver's - 6 min drive
Burger King - 4 min drive
Casey's General Store - 6 min walk
Pizza Ranch - 6 min drive
About this property
Custom Stay
When visiting Hutchinson, Custom Stay is a great choice to consider. Guests will have free perks like WiFi and self parking.
At a glance
DONE
Hotel size
23 rooms
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18
Check-out time is 11:00 AM
DONE
Special check-in instructions
The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
Free uncovered onsite self parking
Property amenities
Services
Front desk (limited hours)
Room amenities
Home comfort
Air conditioning and heating
Freshen up
Private bathroom
Bathtub or shower
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Food and drink
Full-sized refrigerator/freezer
Microwave
More
Housekeeping on request
Fees & policies
Optional extras
Late check-in between 9:00 PM and 7:00 AM can be arranged for an extra charge of USD 25
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Also known as
Custom Stay Motel
Custom Stay Hutchinson
Custom Stay Motel Hutchinson
Frequently asked questions
Does Custom Stay offer free cancellation for a full refund?
Yes, Custom Stay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Custom Stay?
Sorry, pets aren't allowed.
Is parking offered on site at Custom Stay?
Yes, there's free self parking.
What are the check-in and check-out times at Custom Stay?
Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. Check-out time is 11:00 AM.
What's the area around Custom Stay like?
Custom Stay is a short 19-minute walk from McLeod County Veterans Memorial Park and 16 minutes' walk from Tartan Park.
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Reviews
Custom Stay Reviews
3.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
4.8
Cleanliness
5.2
Amenities
5.4
Staff & service
3.6
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Aug 17, 2024
Shane was a fantastic host! The newly remodeled rooms look great.
Michael
Michael, 1-night trip
Verified
10/10 Exceptional
Nov 11, 2024
Inexpensive, clean, clerk was very nice. Nice big screen tv. Comfortable bed. Room temperature just right.
Mike
Mike, 1-night trip
Verified
6/10 Good
Feb 19, 2026
The staff was nice, the room was a little small but it suited my needs for just one night
Sara
Sara, 1-night trip
Verified
4/10 Fair
May 22, 2026
Room wasnt fully ready past tenant had moved out but left stuff in the room
Michael
Michael, 1-night trip
Verified
2/10 Poor
Oct 5, 2025
Should not be listed on any website obvious homeless hotel
Gregory
Gregory, 1-night trip
Verified
2/10 Poor
Oct 27, 2025
The place was a disaster and disorganized. They couldn’t find my reservation or the key for the room. I would not recommend this place.
Melissa
Melissa, 1-night trip
Verified
2/10 Poor
Dec 14, 2025
The room was filthy. I had to clean the toilet and make the bed. There was no power or heat and the TV did not work either. I am very disappointed that I wasted my money getting a room there.
Sierra
Sierra, 2-night trip
Verified
2/10 Poor
Aug 9, 2025
We went to check in and we were told they did not have a room for us and we need to find another hotel
David
David, 1-night trip
Verified
2/10 Poor
Oct 13, 2024
We feel you need to personally go to this place and see for yourself the condition of this place. We did not stay there.
Theresa
Theresa, 1-night trip
Verified
2/10 Poor
Oct 3, 2025
There was no room available. I was turned away. I am requesting a refund through Paypal.
David
David, 1-night trip
Verified
6/10 Good
Sep 13, 2025
No
Ronald
Ronald, 1-night trip
Verified
2/10 Poor
Oct 26, 2025
It was a dump. they did not have a room for us, our brother was to get a room as well, so in the end they had one room open that they cleaned while we stood there. so all three of us had to share it with the brother sleeping on the couch. Plus we were charged for it. They now will try to refund both us and the brother for the rooms we were to get in the first place.
Sherwin
Sherwin, 1-night trip
Verified
2/10 Poor
Aug 12, 2025
I was not able to check in. No one at office, no one answers phone
Lucky
Lucky, 1-night trip
Verified
2/10 Poor
Jun 14, 2025
Booked here and showed up there were no vacancies and we were not able to stay. Won’t get a refund.
Kathleen
Kathleen, 1-night trip
Verified
2/10 Poor
Jul 28, 2025
They lost a friend's reservation and told them we had cancelled so they could have the room. The property has the appearance of several long term residents perhaps with addictions. When we called to question they hung up on us. Definitely can not recommend for any reason. Photos are very misleading!
MARVIN
MARVIN, 3-night trip
Verified
6/10 Good
Jul 11, 2024
I go there to sleep and take a shower a shower no hand towels no washcloths. came in after hours nobody to get anything from there is two of us bed with smaller than wanted overall some maintenance issues but for the price I guess kept one out of the rain.
Juan
Juan, 1-night trip
Verified
2/10 Poor
Nov 2, 2024
Cheap
Office closes at 5. Check in afyervis tough. TV had no remote or buttons. Sink backs up & leaks.
Joel
Joel, 1-night trip
Verified
2/10 Poor
Feb 8, 2025
The property was dirty and was not as advertised. There was no hot water. I left and Expedia is not refunding my money.
robert
robert, 2-night trip
Verified
2/10 Poor
Oct 29, 2024
We scheduled a 2 night stay but only were able to stay 1night . We went to our room later in the afternoon the 2nd night opened the door and the room was compromised by the staff and it wasn't house keeping. It was a good thing we took our belongings prior to the second night stay.Hard to tell what would have happened. We are currently waiting for a 1day refund from the owner. Would not recommend.
Mark
Mark, 2-night trip
Verified
2/10 Poor
Oct 22, 2024
The property was very unkept...the room we were booked for was filty and stuff was broken. I called and they were very quick to switch us to a "better" room, which had broken blinds so you had no privacy, the bedding had cigerette burns, there was a huge gap between the door and frame, the lock on the door didnt latch. Looking outside the windows from the room looked like a crime scene with rusty shears and torn dirty clothes in the bushes in front of the windows!
Heather
Heather, 1-night trip
Verified
2/10 Poor
Sep 23, 2024
Worse experience
When I arrived, office was closed at 8:30 pm. Called the number on door, was told that they had long term stays, no rooms available. They also said they tried contacting Hotel.com to tell them to take them off of site. No help at all. My account has been charged. I had to sleep in my car.
Susan
Susan, 1-night trip
Verified
2/10 Poor
Sep 2, 2025
Depressing
I booked a room maybe 4 hours in advance, and they seemed surprised when we arrived. I’m not sure what would have happened if they hadn’t driven up when we arrived, but the moment we went into our room, we wanted to leave. Stale cigarette smell, bedsheet as a curtain, very old ac with paint on it. I didn’t even want to use the bathroom, but when I thought about it, there was stuff in the toilet- maybe tobacco? We got a room somewhere else, and tried to return the key. No one was available to open the door or answer the phone. The voice mailbox was full. We put the key in the room so we could get on with our day. I think I would have smelled like that room after a few hours. Maybe they don’t get many bookings and it’s mostly short term living, there was a no vacancy sign when we arrived. Call them first, and ask to see the room first, and don’t book through hotels.com (they panicked when I told them that I had) icky