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Encanto Acapulco

5.0 star property
Luxury resort with spa, near Chapel of Peace

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Escape to Encanto Acapulco, where ocean views meet luxurious comfort. Unwind with a facial or hot stone massage at Spa Mar Abierto, then savor Mexican cuisine at one of the two on-site restaurants. With a swim-up bar, outdoor pool with sun loungers and free in-room WiFi, your stay will be nothing short of blissful.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Hot tub
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The current price is $324
$429 total
includes taxes & fees
Jun 22 - Jun 23

Why we love this property

Work and play paradise
The resort offers conference spaces for productivity alongside spa services and poolside bars for relaxation. Business meets pleasure in perfect balance.
Delicious dining options
Enjoy Mexican and international dishes at two restaurants with scenic views. Two bars and cooked-to-order breakfast enhance the dining experience.
Spa sanctuary
The full-service spa offers daily treatments in specialized rooms. Wellness amenities include a health club, fitness room, and hot tub.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Ocean Balcony Suite - King

Ocean Balcony Suite - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Balcony Suite - King

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Pool Villa - King

Ocean Pool Villa - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Pool Villa - King

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 114 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Balcony Suite - 2 Double

Ocean Balcony Suite - 2 Double | Premium bedding, minibar, in-room safe, individually decorated

Ocean Balcony Suite - 2 Double

  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Ocean Designer Suite - King

Ocean Designer Suite - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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9.6 out of 10, Exceptional, 1,326 reviews
The price is $138
$166 total
includes taxes & fees
Jul 7 - Jul 8
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About the neighborhood

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887

What's nearby

  • Capilla Del Atardecer - 1 min walk - 0.1 km
  • Chapel of Peace - 6 min drive - 2.6 km
  • Arena GNP Seguros - 20 min drive - 7.5 km
  • La Quebrada Cliffs - 45 min drive - 16.5 km
  • Forum de Mundo Imperial - 49 min drive - 18.3 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 21 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪Bora Bora - ‬15 min walk
  • ‪Zibu - ‬4 min drive
  • ‪Punta Sirena - ‬19 min walk
  • ‪Praya - ‬8 min drive

About this property

Encanto Acapulco

  • Encanto Acapulco puts you within a 10-minute drive of Arena GNP Seguros and Chapel of Peace. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other features of this luxurious resort include an outdoor pool, a poolside bar, and a health club.

At a glance

DONE

Hotel size

    • 44 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite valet parking
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Beach shuttle*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (1018 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • No plastic water bottles
  • Banquet hall
  • Outdoor furniture
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium cable channels
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Travel crib

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa Mar Abierto has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

RestauranteTerraza - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
Restaurante Origen - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 40 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 35 to 55 for adults, and USD 20 to 40 for children
  • Airport shuttle service is offered for an extra charge of USD 90 per vehicle (roundtrip, maximum occupancy 4)
  • Beach shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Is there a pool at Encanto Acapulco?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Encanto Acapulco?

Sorry, pets aren't allowed.

Is parking offered on site at Encanto Acapulco?

Yes, there's free valet parking. Electric vehicle charging is available.

Is airport shuttle service offered by Encanto Acapulco?

Yes, an airport shuttle is available. The charge is USD 90 per vehicle roundtrip.

What are the check-in and check-out times at Encanto Acapulco?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Encanto Acapulco and nearby?

Encanto Acapulco has a spa and an outdoor pool, as well as a health club and a garden.

Are there restaurants at or near Encanto Acapulco?

Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views.

Does Encanto Acapulco have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Encanto Acapulco like?

Encanto Acapulco is in Brisas del Marqués, a short 1-minute walk from Capilla Del Atardecer.

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Reviews

Encanto Acapulco Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.4

Staff & service

9.2

Property conditions & facilities

Popular mentions

View
Lobby
Room

Reviews

Verified

10/10 Exceptional

Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
robert, 3-night trip
Verified

10/10 Exceptional

Excellent experience but the service was slow.
Alejandro, 3-night trip
Verified

10/10 Exceptional

Best in Acapulco!

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
3-night trip
Verified

10/10 Exceptional

Amazing experience the property has great view and the service is excellent!!
Gabriela, 2-night trip
Verified

10/10 Exceptional

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
nathan, 5-night trip
Verified

10/10 Exceptional

Excellent!
Magally, 2-night trip
Verified

10/10 Exceptional

amazing
Verified

10/10 Exceptional

.
Julian, 2-night trip
Verified

10/10 Exceptional

The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
monica, 6-night trip
Verified

6/10 Good

The service is friendly but really slow
Diego, 2-night trip
Verified

8/10 Very good

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Richard, 3-night trip
Verified

10/10 Exceptional

Increíble atención de todos y sobre todo cuentan con traslados por si quieres salir de noche sin manejar
Fernando, 2-night trip
Verified

8/10 Very good

Muy recomendable. Buen servicio
Enrique, 3-night trip
Verified

8/10 Very good

La zona de la alberca y restaurantes son excepcionales, la comida muy buena y la selección de cava lo es igual. De día la música es tranquila, adhoc a lo que buscas en un hotel con un ambiente relajado, sin embargo, de noche es una playlist que incluye algunas canciones antisonantes (no apto para niños cuando es el caso) y el volumen de esta muy alto, tanto que incomodaba aún con las ventanas de la aterrada cerradas. Las habitaciones son sencillas, creo que abusan de lo minimalista haciéndolas un poco incómodas en cuanto a necesidades del huésped. El servicio de concierge bastante deficiente, mejor que no lo ofrezcan; la señorita Wendy, me dejó sin reservaciones para dos restaurantes por que leyó o entendió mal los mensajes enviados… enviaron mi room service a otra habitación por error, demorando mas de una hora para una hamburguesa y mismo caso con una cubeta con hielos… El personal del valet muy atentos El personal de restaurante y alberca, siempre con buena disposición, pero había pocos meseros para los huéspedes que habían, haciendo el servicio un poco lento. No estoy muy seguro si regresaría al hotel, buscaría otra opción e intentar en otra cadena del mismo nivel.
Alejandro, 4-night trip
Verified

10/10 Exceptional

El hotel y sus vistas son increíbles! Sin embargo nos tocaron sábanas sucias y rotas.
Juan Miguel, 2-night trip
Verified

10/10 Exceptional

Fantástico todo!
Sergio Alfredo Gonzalez, 3-night trip
Verified

10/10 Exceptional

Espectacular
Samuel, 3-night trip
Verified

8/10 Very good

La pasamos muy bien ! Recepción,Valet parking ! Gente muy linda y Cortez nos dieron un up grade a la habitación 308 muy lindo espacio solo que le entraba mucha luz por la noche y fue difícil conciliar el sueño así ! Muy agradecidos ya que incluso nos dieron permiso de quedarnos hasta que abrieran la autopista sin cargos extras y nos ofrecieron tarifa preferencial por ayuda si no abriera la autopista 🙏 GRACIAS Lo único es que para desayunar y comer el tiempo de espera por la comida fue de 1 hora
Jose Benjamin, 2-night trip
Verified

2/10 Poor

La habitacion descuidada toallas y sillon sucios el aire acondicionado no servia.. habia una gotera en la terraza (que varios guespedes reportaron) nos dijo el de mto y seguia, La colcha con olot horrible. En el restaurante las servilletas y nos tocaron tazas sucias pesimo u lento servicio, despota la Srita que nos atendió. Salimos 3 noches antes de lo previsto pésimo! Lo unico bueno los del valet supet amables
José, 4-night trip
Verified

10/10 Exceptional

Las instalaciones están muy chulas…
Karla, 2-night trip
Verified

10/10 Exceptional

El hotel tiene una arquitectura increíble, los cuartos muy cómodos y limpios.
Eduardo, 4-night trip
Verified

6/10 Good

Tardaron casi 2 horas en darnos la habitación, la limpieza es deficiente, el servicio de alimentos sumamente lento, los cuartos muy ruidosos se escuchan los cuartos de junto y la música del restaurante.
Nuria, 6-night trip
Verified

8/10 Very good

Comida y habitación.
Santiago Cano, 5-night trip
Verified

2/10 Poor

Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio
Natasha, 1-night trip
Verified

8/10 Very good

El aire acondicionado no servía tan bien, y en las villas no había señal, y el wifi era muy lento
Minseung, 3-night trip