As the desk agent began to wrap up my check-in, he proceeded to stand up. Mind you, this is a very small narrow desk and the reception area is tight on space. The next man in line was basically shoulder to shoulder with me, not behind me, next to me, and this agent’s voice already carries. He blurts out my room number and leans over to simultaneously write it down, actually leaning past me, where the card is in between me and the gentleman next to me, in clear view of all of us.
In shock, I plainly asked that since he blurted it out and wrote it down in front of the gentlemen next to me to please give me another room number, written down, but not in front of the other gentlemen. He proceeds to give me another key card cover, without the room number, but says that he can’t change my room. I go upstairs to sort out the details with Expedia and immediately head back down, return his key card, and check into a Hilton hotel for the night.
Being that I’ve worked in customer service for over a decade, I tend to refrain from posting negative reviews, as I know how it can jeopardize how the business is viewed, but this is a very serious matter. Feeling protected, especially as a solo female traveler, is of the upmost importance when we are choosing accommodations. I am posting this in the hopes that it will catch the attention of management and that this particular representative will be coached in how to protect future guests, especially females, in the hotel.