10/10 Excepcional
22 de abr de 2025
Customer service is above and beyond
Wow! Where to start! They go above and beyond when it comes to customer service. They contact you before your stay with everything you need to know on arrival and answer any questions you may have, they then contact you everyday and see how you are getting on , if you need any help , any room service or water etc. I often came back to the apartment with a gift or chocolate waiting for me, they leave a lovely personalised note and a box of chocolates for when you arrive and I received a lovely Easter traditional, hand painted egg on Easter Day, with a note explaining all about the symbolisation. No ask was a big ask, they were always there to help and offer any advice. It is very close to a lot of the main attractions. The room was so lovely and clean also. The only thing I would mention is loud music till early hours due to restaurants and bars in the near vicinity but would still definitely be staying there again , if I visit Bucharest again.


Alice
Alice, viaje de 5 noches
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