4/10 Aceptable
27 de may de 2025
I upgraded to Executive Double room but the room was not what was shown on the pictures, it was small and tight, just a regular double room.
Checked with the front desk, they said the picture is for another type of rooms. Checked with hotels.com and their agent Onke refused to help and even asked me to check out and find another accommodation - all by myself without any help from the platform.
The lovely view was also blocked by construction work. I stayed on a bank holiday and the staff said there will still be work and I should close the curtain for privacy.
In short, don’t upgrade for the room size because the room is small. Don’t upgrade for the view because the view will be blocked.
Staff was polite and breakfast was lovely. But the room is just not what I paid for.
Nicole
Nicole, viaje de 1 noche
Comentario de huésped verificado de Hoteles.com
