This hotel is advertised as 4-star, but it falls short. Realistically, it’s more of a 3-star experience. Here’s a breakdown:
1. Bathroom
• The heater in my bathroom didn’t work, and with no slippers or robes provided, the freezing tiles are unavoidable.
• The shower head has almost zero pressure, especially if you’re on the top floor. This isn’t a malfunction—it’s a design flaw. With no pressure, there’s no hot steam in the bathroom, and combined with the lack of a heater, you’ll be shivering as you dry off.
2. Room
• The room is spacious but slightly dusty in some areas.
• The TV is outdated (around 15 years old) and not a smart TV. While you can bring a Firestick for streaming, the TV and walls lack USB ports for power, so you’ll need a USB plug adapter.
• Noise is a significant issue: the floorboards creak, and you’ll clearly hear other guests. Even the front door moves when there’s a strong gust of wind.
Breakfast
The food is decent, but it’s not a buffet, so you’ll need to wait for your meal.
Alternatives
I’ve stayed at both the Copthorne and Burnham Beeches. While Grovefield offers the largest rooms, I’d highly recommend the classic double at Burnham Beeches (£99 if you’re lucky). Not only is the hotel fully refurbished, but the price also includes complimentary access to a gym and sauna.
Conclusion
If the issues with the bathroom and room were addressed, this could be a great hotel.