The hotel itself offers a clean, comfortable room with excellent housekeeping services, making for a mostly pleasant stay. While the local breakfast was acceptable, the quantity and quality was poor and had to order additional food which was an additional charge, and the other breakfast options were limited, of poor quality, and insufficient. The need to order extra items led to additional charges, which seemed excessive, with literally 100-peso fee per item delivered to the room. Even a single coffee was charged and the hotel attempted to charge 1700 pesos on top of only 4000 pesos worth of room service items ordered.
Our experience was further marred by an unfortunate billing dispute; staff were unhelpful and even made a late-night call at 1.15 am regarding the bill before checkout. Holding my guest’s passport until the charges were settled felt unnecessary and intrusive.
While the room itself was enjoyable, the experience was soured by these extra fees and billing issues with staff giving little autonomy to handle the issue. In the future, I’d recommend Big 8 Hotel or similar for a better value, more facilities and more breakfast options on a buffet.